Posts Tagged downtime
Sorry
Posted by Peter Webb in Bet Angel on December 14th, 2010
Sorry if you were inconvenienced by the recent outage on our main web site. It’s the first such outage we have experienced. During it we realised that people were unaware that our duplicate .co.uk domain was still active (different hosting company). We will make sure that this is better publicised in future.
As we use separate servers for everything you should be reassured that it was only the web site that was inactive. All other aspects of Bet Angel, including your use of the software, were unaffected and functioned normally. Since day one we have taken special care to ensure that is the case.
In light of the delay that our hosting company experienced in resolving the problem, we have chosen to review this arrangement going forward.
Once again, sorry if you were inconvenienced.
Betfair back, but not SP
Posted by Peter Webb in Bet Angel on November 26th, 2009
Betfair returned to normal about 1/2 hour after it went offline. Apparently their host lost connectivity which was the cause of the downtime and not any underlying technical issues.
For me, I’m annoyed, as I had an SP bet waiting to be matched before the official off time. Betfair are supposed to manually reconcile these bets when there are problems like this. On this occasion however, it was just cancelled. My log in Bet Angel shows clearly that the bet was submitted before the official off time and that was well before the race actually got underway. It’s only a small amount but it’s the principal that’s the thing. It would be nice to see Betfair reverse this error as a gesture of goodwill.