WARNING - Betfair account hacked / fraud

News, chat and debate about the Betfair betting exchange.
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enzabella2009
Posts: 747
Joined: Tue Nov 03, 2009 3:58 pm

Hi, all sorry to post here..
The max self exclusion is for 6 months but, you can request self exclusion for life to betfair support. I check my accounts once every 2-3 weeks, since 2009 I am still appearing self-exclude from poker and casino...good luck...
Talkbet
Posts: 67
Joined: Tue Apr 26, 2011 6:35 am

Slightly off topic but anyone who used to read John2E's blog will know that once you self exclude yourself then Betfair dont back down no matter how much pleading etc.
Its fair enough really, if you were a total addict and self excluded yourself then it would miss the point if you phoned them up a few months later and pleaded for a while only for them to then reenable your account!
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to75ne
Posts: 2413
Joined: Wed Apr 22, 2009 5:37 pm

just an update. all sorted out in on the sense that everything settled with betfair but, everyday since my account was accessed, some slag in lithuania as been trying to get into my account usually around 13:40ish, occasionally it would seem to be at random times but 13:40ish is the cowsons favourite time.

betfair are not concerned at all, nor my local police. even though i have the
i have the ip address and a grid ref.

IP Information - 78.60.227.120
Country Lithuania
Country Code LT
Region Vilniaus Apskritis
City Vilnius
Latitude 54.6833
Longitude 25.3167

NetRange: 78.0.0.0 - 78.255.255.255
CIDR: 78.0.0.0/8
OriginAS:
NetName: 78-RIPE
NetHandle: NET-78-0-0-0-1
Parent:
NetType: Allocated to RIPE NCC
Comment: These addresses have been further assigned to users in
Comment: the RIPE NCC region. Contact information can be found in
Comment: the RIPE database at http://www.ripe.net/whois
RegDate: 2006-08-29
Updated: 2009-05-18

no one will do anything or are concerned really.

i am now in the process of opening a new account as the slag or slags know my account user name, that’s half the equation (but not the password). according to betfair it is far too complicated just to simply change my user name why? the fella could not adequately explain.

so be careful, check regular to see who if anyone is trying to access your account, if it’s the same ip address several times there is a reasonable chance they may have your user name. and don’t leave large amounts in there, if you have no reason to.
Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

Why not contact the Lithuanian Embassy?

If the local police in the hacker's area get a call from the country's foreign office, they might sit up and take notice...

Jeff
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

I contacted BF regarding my rogue IP addresses, and they were surprisingly helpful and quick with responding.

With regards to your account though, I'm astonished that BF's security department are not concerned about somebody in Lithuania trying to access your account.
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to75ne
Posts: 2413
Joined: Wed Apr 22, 2009 5:37 pm

LeTiss 4pm wrote:I contacted BF regarding my rogue IP addresses, and they were surprisingly helpful and quick with responding.

With regards to your account though, I'm astonished that BF's security department are not concerned about somebody in Lithuania trying to access your account.
so was i, and quite angry about it. betfair refunded, its a loss they suffered, so i am hoping that behind the scenes they colate all such info, and try and catch these people or pass it on to the relevant authority. the fella that i spoke too probably not in his remit to know too much about these things, and just trying his best i assume.

jeff, i dont think these hacker types give a flying feck about a phone call from one of their civil servants somehow. for that matter i doubt if a lithuanian civil servant would be concerned to much about my betfair account considering the way their economey is going, i assume its going down the pan like everyone else. :)
Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

to75ne wrote: jeff, i dont think these hacker types give a flying feck about a phone call from one of their civil servants somehow.
True, but they might get worried if the local police turn up on the door. I wasn't suggesting that you get an embassy diplomat to reason with them! :)

I suspect that the authorities in Lithuania aren't as obsessed about human rights as we are in the UK!

Anyway, it can't hurt (although really your local constabulary should be taking the matter up with Interpol or the Lithuanian authorities, and I'd be inclined to make a complaint about their failure to do so, if I were you).

Jeff
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to75ne
Posts: 2413
Joined: Wed Apr 22, 2009 5:37 pm

the person at the part time police station is not a proper copper. and as i have been refunded, they did not seem to understand that it is still theft, and i dont like anyone stealing from me irrospective of whether i am out of pocket or betfair is out of pocket. theft is theft. someone dipped my account.

i signed a statement and was given a crime number, and i will be surprised if i hear anything else about it.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I agree BF need to upgrade their security and think this issue has been raised in several Q&A sessions. But before we go slagging them off to much, are they any worse than the other bookmakers?

Also you can see why the criminals try their hand at this kind of stuff. Check out this story:

http://www.bbc.co.uk/news/technology-14989264
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Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Just had somebody in touch today who has lost £6.5k from their account in similar circumstances. Basically the fraudster emptied their account. Time for Betfair to beef up security I think. I'll keep in touch with them to see what happens but it's with the Betfair fraud team at the moment.
Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

There must be some low-cost security measures Betfair could introduce.

For example, they could make it so customers had to enter a pin if they wanted to make a withdrawl. If they wanted a new pin, they'd have to click a link in an email. That way, a frauster would need to have access to someone's email account and their Betfair account to steal money from them.

Jeff
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Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Given the security breach they had themselves, I think they need a challenge response system when you log on or something.
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

I'm getting paranoid about these stories

I'd be interested to know if these victims had anything in common, like transferring money between wallets etc.

I also agree that other bookies have problems. 3 years ago, I opened an account with Expekt.com, in order to take advantage of a massive arb. I needed to email or fax a copy of my debit card (supposedly for security reasons!), which I did. 2 days later, some bastard in London spent £900 on my card. My bank returned the money thankfully, however Expekt totally ignored my complaints. It just seemed a huge coincidence if it wasn't a problem with their website security.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

This issue has been rumbling for a few years now and nothing seems to have been done about it.

I think any measures would need to be done on the log in side as opposed to withdrawals as once you have access you can soon filter the money out without doing a withdrawal on the account.
Iron
Posts: 6793
Joined: Fri Dec 11, 2009 10:51 pm

How can you take money out without withdrawing it?

Maybe they should have a pin system that applies to transfers as well as withdrawls.

Another low cost security measure would be to do what some banks do, and rather than ask you for your password, ask you for (say) the 3rd, 5th and 1st characters in your password (changing what they ask for each time), as that would make things harder for key loggers.

Jeff
andyfuller wrote: I think any measures would need to be done on the log in side as opposed to withdrawals as once you have access you can soon filter the money out without doing a withdrawal on the account.
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