Solutions and Frequently Asked Questions
Please click here for our KNOWLEDGE BASE and GLOSSARY for likely answers and questions you may have.
User Guide 
Please check out our comprehensive user guide before contacting support. This is available even if you have not purchased the software and will give you details and guidance regarding the use of and each of the features offered in our software.
USER GUIDE for Bet Angel Professional - CLICK HERE
USER GUIDE for Soccer Mystic - CLICK HERE
Knowledge Base
Our Knowledge Base is the best place to start. Your question is probably already answered. Click HERE.
Downloads 
Make sure you have the latest version of the software! We regularly update the software and many issues can be resolved by keeping up to date. Please visit our DOWNLOADS page . Here you can download both all versions of the software. CLICK HERE.
Check Betfair Service Status
It may be that any communications issues you are experiencing are related to service issues with the Betfair API. Check their service status for details - http://service.betfair.com
Diagnostics
We may ask you to download and run our diagnostics program. This is available HERE
Contact Us 
If you are still having problems or need clarification on something we have a team of people that are able to respond to questions via the contact form below. All our team are active traders themselves and use the software on a regular basis. Unfortunately we cannot provide support or help with any particular trading strategy. If you need specific advice on strategies, please visit http://www.bettingexchangeacademy.com.
Support is available only in English. Please note that we cannot offer telephone support and that our core support hours are Monday to Friday 9am to 6pm UK time.
Contacting customer support
In order to ensure your request ends up with the right person quickly, Please select items from the drop down menu plus any additional information that will help. All queries are submitted and answered by email. We are sorry but we are currently not able to answer queries by telephone at this time. To ensure you have not missed an email from us add "@betangel.com" to your trusted sender list in your email software.
Search Knowlegde Base
Before contacting support, use this quick form to search the knowledge base. It is likely your question has been answered already and the knowledge base will contain more details.
