Phantom positions? (weird) - Edit now with video
how do customers bring about a change from a service supplier that they disagree with.
1.bring it to their attention
2.give the provider time to respond/explain
3.if still unsatisfied after reponse or if no response you have two options
a. accept it
b. vote with your feet and dont buy any longer
simples...
we all get the service we deserve in the end.
1.bring it to their attention
2.give the provider time to respond/explain
3.if still unsatisfied after reponse or if no response you have two options
a. accept it
b. vote with your feet and dont buy any longer
simples...
we all get the service we deserve in the end.
Betfair customer service.
I ring, they ask me to send in the video.
I ask them if I should contact [email protected]. They say no, do not send to bdp but send to ausinfo.
I email ausinfo. They respond and say they cannot help me. (Suppress laughter).
I email bdp. I get a response within 24 hours. They say the api is showing cached bets post a suspend. They ask me if I was looking at the market soon after a suspend.
I reply, ah no, I think it's a cross matching issue. But a problematic one because I cannot take the bets.
The email me and ask me about whether the market had been suspended. I reply and ask about cross matching and tell them I wasn't looking at cached bets.
No further correspondence received.
Follow up to bdp sent.
I ring, they ask me to send in the video.
I ask them if I should contact [email protected]. They say no, do not send to bdp but send to ausinfo.
I email ausinfo. They respond and say they cannot help me. (Suppress laughter).
I email bdp. I get a response within 24 hours. They say the api is showing cached bets post a suspend. They ask me if I was looking at the market soon after a suspend.
I reply, ah no, I think it's a cross matching issue. But a problematic one because I cannot take the bets.
The email me and ask me about whether the market had been suspended. I reply and ask about cross matching and tell them I wasn't looking at cached bets.
No further correspondence received.
Follow up to bdp sent.
Yes I should also update on my own investigations. Turning cross matching off in Bet Angel fixed a subsequent occurrence of this issue. And so that probably solves what I am seeing in these markets.
I did some of my own calculations from putting my own positions into a no liquidity market and I'm not sure the virtual bet calculator is functioning entirely accurately within BA.
I will keep this under review to see how often it comes up and whether I think the virtual bet calculator is making the calculations correctly.
I'm still interested to see if betfair end up giving their own explanation (just from a customer service perspective).
PS. As a bookmaker in low liquidity markets it can be a wild ride because I don't generally complete the book and rely on my long run overround. But last weekend hardly any "favourites" got up in the events I follow and so I'm currently feeling the opposite to big Jollygreen (who I hope feels better soon).
I did some of my own calculations from putting my own positions into a no liquidity market and I'm not sure the virtual bet calculator is functioning entirely accurately within BA.
I will keep this under review to see how often it comes up and whether I think the virtual bet calculator is making the calculations correctly.
I'm still interested to see if betfair end up giving their own explanation (just from a customer service perspective).
PS. As a bookmaker in low liquidity markets it can be a wild ride because I don't generally complete the book and rely on my long run overround. But last weekend hardly any "favourites" got up in the events I follow and so I'm currently feeling the opposite to big Jollygreen (who I hope feels better soon).
I had a strange incident today, managed to quickly get a video on my phone of it.
Was in the Falkirk v Morton match correct score market. I refresh the market, price still there, try to take the price and it disappears completely.
Sorry about the quality
http://tinypic.com/player.php?v=2zjb0qb&s=5
It happened 3 times in total in this market throughout the day, each time I tried to back/lay a different score.
Was in the Falkirk v Morton match correct score market. I refresh the market, price still there, try to take the price and it disappears completely.
Sorry about the quality
http://tinypic.com/player.php?v=2zjb0qb&s=5
It happened 3 times in total in this market throughout the day, each time I tried to back/lay a different score.
This happened to me on a ufc market the money was there , when i tried to take it , it dissappeared and my bet appeared as an unmatched bet , i tried support but the too wanted a video , ive just got camtasia so i will try and replicate it the next time a ufc tournament is on.