Betfair Premium charge portal

News, chat and debate about the Betfair betting exchange.
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Kai
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Joined: Tue Jan 20, 2015 12:21 pm

Well my sources (Betfair Helpdesk) tell me that there is an issue with it and that they are investigating it. I hope this clarifies the matter!
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Kai
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Apparently it should be fixed today or tomorrow.
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Euler
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Location: Bet Angel HQ

Last week's total is now displaying on the portal.
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Kai
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Joined: Tue Jan 20, 2015 12:21 pm

Betfair says that there's been a bug with the new PC portal link, so they took it down until they fix it. Apparently it's due to be back by the end of next week.

In the meantime, the old portal link seems to be working fine.
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Kai
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The new PC portal link is back, looks like it's here to stay.
xitian
Posts: 457
Joined: Fri Jul 08, 2011 2:08 pm

Anyone else get a "We are experiencing technical issues" with the old Premium Charge Portal?

I new page still works, but isn't as nice and can't be downloaded.
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Kai
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Joined: Tue Jan 20, 2015 12:21 pm

Yep, I was thinking of asking the same question in this thread but not sure if anyone cares about the old PC portal. I asked their helpdesk about it yesterday and today they still couldn't give me an answer on why it's down.
Bet Angel
Bet Angel
Bet Angel
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I asked the vip@betfair team yesterday and they said it was a temporary problem and was being worked on.
xitian
Posts: 457
Joined: Fri Jul 08, 2011 2:08 pm

Thanks guys.

I still prefer the old page. Shows how crazy their systems are if one page can work without the other if they're effectively showing the same thing.
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Euler
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Location: Bet Angel HQ

The old page was never brought back or no formal communication was issued about it's demise. But I notice today that I can't see the new one, has it gone from others accounts as well?
LinusP
Posts: 1871
Joined: Mon Jul 02, 2012 10:45 pm

Euler wrote:The old page was never brought back or no formal communication was issued about it's demise. But I notice today that I can't see the new one, has it gone from others accounts as well?
Same here, missing from website and app.
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Kai
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Joined: Tue Jan 20, 2015 12:21 pm

It's gone for me too, what the hell? It was there yesterday.
oscar123
Posts: 404
Joined: Fri Apr 24, 2009 10:18 am

Gone here too, it used to be under the activity column in my account, under profit and loss, but gone.

No mention of it on betfair forum as of yet, there was some site maintenance from the 27th, might have been something to do with that?

Dont know why they had to scrap the old one.
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Kai
Posts: 6092
Joined: Tue Jan 20, 2015 12:21 pm

They probably got rid of the old one because it was near impossible to find on their website. At least the new one is exactly where it should be, right next to P/L page which is probably the page that people open the most :mrgreen:
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Westerner
Posts: 161
Joined: Fri Apr 17, 2009 10:03 am

Gone for me too :evil:
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