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marksmeets302
Posts: 527
Joined: Thu Dec 10, 2009 4:37 pm

I was in a similar situation. When they say they the security team is working on it, it's probably true. It's just those guys are either swamped with work or are really lazy. It takes a really long time for them to move. In my case I had already concluded I wasn't going to resolve this on my own and had made an appointment with a lawyer. Then all of a sudden the money on my accounts was returned. No phone call or email, no information at all. Just like when they first blocked the accounts, as they apparently did with you.

Give it some time, but keep calling them every day.
spreadbetting
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How long did it take in total to get the account back?
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marksmeets302
Posts: 527
Joined: Thu Dec 10, 2009 4:37 pm

spreadbetting wrote:
Mon May 28, 2018 3:25 pm
How long did it take in total to get the account back?
I had 9 accounts at the time. They quickly opened one, but I couldn't access the others. After about a month they transferred the funds on those accounts to to the open one. I have only one account now, and have withdrawn most of the money since then.
spreadbetting
Posts: 3140
Joined: Sun Jan 31, 2010 8:06 pm

Thanks, so I'm guessing you weren't left without an account fi they set up a new one for you.
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Derek27
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Location: UK

PDC wrote:
Mon May 28, 2018 1:15 pm
Could you not take advantage of the new GDPR rules which meam Betfair have to upon your request release all the information they hold on you.

I do not know much about GDPR but on the radio they have talked about it being a lot easier for customers to get access to all the data that a company holds about you.

This is likely to be handled by a Human Resources department who will be independent of the team investigating you and they will legally not be allowed to hide any information they hold about you.

Something to consider and look at in more depth.
I don't know much about GDPR either but I presume, as with the Data Protection Act, there will be a lot of exemptions that Betfair can hide behind.
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ShaunWhite
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Derek27 wrote:
Mon May 28, 2018 5:34 pm
I don't know much about GDPR either but I presume, as with the Data Protection Act, there will be a lot of exemptions that Betfair can hide behind.
The Data Protection Act is a UK only law. GDPR is a European law (Croatia joined in 2013) but it's to do with permissions about what they hold and who the sell it to, not the disclosure of your personal data to you.

What exemptions are there?
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Derek27
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ShaunWhite wrote:
Mon May 28, 2018 6:41 pm
Derek27 wrote:
Mon May 28, 2018 5:34 pm
I don't know much about GDPR either but I presume, as with the Data Protection Act, there will be a lot of exemptions that Betfair can hide behind.
The Data Protection Act is a UK only law. GDPR is a European law (Croatia joined in 2013) but it's to do with permissions about what they hold and who the sell it to, not the disclosure of your personal data to you.

What exemptions are there?
As I said I don't know much about GDPR - it was just a presumption.

I'm sure there must be provisions, either in GDPR or other legislation to deny requests for data in certain circumstances, for example, fraud investigations.
spreadbetting
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Joined: Sun Jan 31, 2010 8:06 pm

The UK are adopting the GDPR even though we're leaving the EU, it replaces the DPA and covers all data so he can still do a SAR ( subject access request) as Betfair will have to abide by it. Only thing they can do is redact info from anyone linked to his data that hasn't given permission for hin to have it i.e. any other accounts involved not with his name. Even though the time limits have now been reduced from 40 to 30 days I'd imagine Betfair will drag it out as long as possible, so probably not worth trying at this stage.
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PDC
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I would apply for it as soon as possible as it gets the clock ticking on the maximum 30 days. This can be extended beyond 30 days but there is specific criteria that has to be meet in order to extend this deadline. If the deadline is not meet Betfair would be liable for a fine from the ICO. They can't just drag it out without legitimate reason to do so.

It should not cost anything to do, it will also potentially focus their minds about sorting out the closed account and there is nothing to be lost by applying for it. They are also not allowed to delete or amend data unless it would be done normally so it isn't like they could do a cover up.

There is a lot of useful information on this link from the ICO:

https://ico.org.uk/for-organisations/gu ... of-access/
grandeR
Posts: 5
Joined: Mon May 28, 2018 9:57 am

I just want to inform you that today i got this email from Betfair:
Thank your your patience. We would like to inform you that the investigation is now over and your account is now active.

Regards

Account Security Team
Betfair

:) Maybe they read this forum :)
Thank you guys for advising me,cheers!
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Euler
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Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Pleased to see it was resolved successfully.
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ShaunWhite
Posts: 9731
Joined: Sat Sep 03, 2016 3:42 am

Derek27 wrote:
Mon May 28, 2018 7:11 pm
I'm sure there must be provisions, either in GDPR or other legislation to deny requests for data in certain circumstances, for example, fraud investigations.
When you're a defendant, your brief must have access, by law, to anything the prossecution plans to use so that wouldn't be the case.
No conspiracy there this time.

Maybe you should question your biases, "I'm sure..." :)
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Derek27
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Location: UK

ShaunWhite wrote:
Tue May 29, 2018 5:11 pm
Derek27 wrote:
Mon May 28, 2018 7:11 pm
I'm sure there must be provisions, either in GDPR or other legislation to deny requests for data in certain circumstances, for example, fraud investigations.
When you're a defendant, your brief must have access, by law, to anything the prossecution plans to use so that wouldn't be the case.
No conspiracy there this time.

Maybe you should question your biases, "I'm sure..." :)
Fraud investigations don't involve a defendant - only a prosecution does.
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