HACKED Money removed from my account

News, chat and debate about the Betfair betting exchange.
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ANGELS15
Posts: 844
Joined: Wed Mar 22, 2017 9:57 am

Derek27 wrote:
Sat Dec 08, 2018 7:31 am
ANGELS15 wrote:
Sat Dec 08, 2018 7:20 am
Derek27 wrote:
Fri Dec 07, 2018 9:12 am
I'm not sure if he wants advice or is just posting news. Member for two-and-a-half years, first post, yet to log back in.
Betscalper made an interesting response to my observations but what would be useful is if the original poster elaborated on what happened. Another theory perhaps he can't respond at present. You need a betfair log in to enter Bet Angel site, If Betfair suspend someone's account pending an investigation that may expain why he hasn't responded?
You need a Betfair account to use Bet Angel but certainly not to log into this site - you have a separate username and password (I hope AngelS15 isn't your Betfair user name. ;) ).


Correct! it isn't my Betfair user name! thanks for clarification

There's no shortage of people on this forum who are willing to help and people have reported that Betfair have on occasions refunded defrauded users. I'd be having a good rant on here if it happened to me. ;)
inspiron
Posts: 36
Joined: Thu Dec 10, 2015 2:04 am

My account was hacked. I did tennis match trade few days ago in the midnight. Went to sleep and go to work. 19h later I was trying to login and he asked me for 2step aut. I went to chat helpdesk. They transfer me several times to specific person who asked me tons of qiestions to be sure it's me. Those answers could knew only me. Like my last deposit. Last bet even I'm doing allot of bets I was sure about this tennis match it was 0 profit at the end. I told them how much money is on my account, I missed it in 3€ excact and few cents. My last 4digit from card etc.... when he was sure it's me, I did recover my pass. Username and pass was only for BF and no other sites. When I did login my account was 0.85€. First I tought it was for security reason from Berfair just to make sure it's still me. But after checking profit loss it was bet maded at 1.01 on basketball match 3h after I went to sleep and bet was lost. I remebered that there was IP that could be checked. Two times they connect from Italy and then 2hours later couple of times from UK. I have told this person on helpdesk instantly what's going on. He was still online. After that I'm on standby. 3 days later. What to excpect? What are the chances to get my money?
Interesting fact was that IP conected to my account early in the morning from Italy and UK are probably from the VPS.
BUT IP CONNECTED TO MY ACCOUNT IN THE MORNING FEW HOURS LATER AFTER BET WAS MATCHED WAS THE SAME IP ADRESS AS BETFAIR IP CONNECTED TO MY ACCOUNT WHEN I DID CONTACTED THEM AND THEY DID LOGIN TO CHECK MY ACCOUNT.
If they saw something suspicious in the morning 11h before me. Why they didn't closed account from this person instantly and stoped him from closing account and withdrawing money to neteller or skrill. Or any other payment method. They should contact me and ask what's going on? I can't fly from my country to Italy and UK in 3hours.
Will they refund my account? Any experience?
Archery1969
Posts: 3192
Joined: Thu Oct 24, 2019 8:25 am
Location: Newport

inspiron wrote:
Fri Mar 31, 2023 7:53 am
My account was hacked. I did tennis match trade few days ago in the midnight. Went to sleep and go to work. 19h later I was trying to login and he asked me for 2step aut. I went to chat helpdesk. They transfer me several times to specific person who asked me tons of qiestions to be sure it's me. Those answers could knew only me. Like my last deposit. Last bet even I'm doing allot of bets I was sure about this tennis match it was 0 profit at the end. I told them how much money is on my account, I missed it in 3€ excact and few cents. My last 4digit from card etc.... when he was sure it's me, I did recover my pass. Username and pass was only for BF and no other sites. When I did login my account was 0.85€. First I tought it was for security reason from Berfair just to make sure it's still me. But after checking profit loss it was bet maded at 1.01 on basketball match 3h after I went to sleep and bet was lost. I remebered that there was IP that could be checked. Two times they connect from Italy and then 2hours later couple of times from UK. I have told this person on helpdesk instantly what's going on. He was still online. After that I'm on standby. 3 days later. What to excpect? What are the chances to get my money?
Interesting fact was that IP conected to my account early in the morning from Italy and UK are probably from the VPS.
BUT IP CONNECTED TO MY ACCOUNT IN THE MORNING FEW HOURS LATER AFTER BET WAS MATCHED WAS THE SAME IP ADRESS AS BETFAIR IP CONNECTED TO MY ACCOUNT WHEN I DID CONTACTED THEM AND THEY DID LOGIN TO CHECK MY ACCOUNT.
If they saw something suspicious in the morning 11h before me. Why they didn't closed account from this person instantly and stoped him from closing account and withdrawing money to neteller or skrill. Or any other payment method. They should contact me and ask what's going on? I can't fly from my country to Italy and UK in 3hours.
Will they refund my account? Any experience?
Have you been travelling and accessing BF via Wifi in hotels, airports, coffee shops or any other public place ?
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Euler
Posts: 24700
Joined: Wed Nov 10, 2010 1:39 pm
Location: Bet Angel HQ

Did you not have two step authentication set up?
inspiron
Posts: 36
Joined: Thu Dec 10, 2015 2:04 am

No, only on PC and Laptop from my home. If they hacked one of those. They hack all my passowrds and everything. It was only for Betfair. All other accounts would probably noticed me that new device is conected or trying to be conected.
I have seen last week few atempts trying to log in to to my twiter account. But after several tryes they stopped doing this. And username there and pass is different.
For sure person who did hacked my account on BF is familliar with fund passing.
Random person or random hacker will need a few days to figure out what Betfair is. You can be the best hacker but still betfair can't be learned in 3hours. Open other account to transfer money and Verify all your skrill or neteller accounts and betfair before withdrawing. It will take you more than 3 hours. So this guy who did this, is only hacking BF accounts.
No two step, I didn't use it for BF never. Probably my mistake but this is cyber criminal for sure. And this guy now can call me or treat me, he saw my adress. So there should be police involved!!
Archery1969
Posts: 3192
Joined: Thu Oct 24, 2019 8:25 am
Location: Newport

inspiron wrote:
Fri Mar 31, 2023 8:31 am
No, only on PC and Laptop from my home. If they hacked one of those. They hack all my passowrds and everything. It was only for Betfair. All other accounts would probably noticed me that new device is conected or trying to be conected.
I have seen last week few atempts trying to log in to to my twiter account. But after several tryes they stopped doing this. And username there and pass is different.
For sure person who did hacked my account on BF is familliar with fund passing.
Random person or random hacker will need a few days to figure out what Betfair is. You can be the best hacker but still betfair can't be learned in 3hours. Open other account to transfer money and Verify all your skrill or neteller accounts and betfair before withdrawing. It will take you more than 3 hours. So this guy who did this, is only hacking BF accounts.
No two step, I didn't use it for BF never. Probably my mistake but this is cyber criminal for sure. And this guy now can call me or treat me, he saw my adress. So there should be police involved!!
Have you scanned your machine with anti-virus software. You may find key logging software has been installed.

I know someone that does this, sends out emails with files attached, you open it, then it installs key logging software on your machine in a hidden folder. Whenever you access a predefined list of URL's like natwest, HSBC, HMRC, Barclays, Betfair, WilliamHill etc it records what username and password your entered. Then it emails all the information back to the hacker/fraudster and finally deletes the email. I did say to him that may of worked some years ago but now we have 2 step authentication and banks sending codes to mobiles for accessing money. He said yeah but there are ways around thos security measures too and just laughed.
inspiron
Posts: 36
Joined: Thu Dec 10, 2015 2:04 am

Nothing suspicous, I only download 1year ago gta V, and all sites I was using are normal sites. Not even watching porn sites since I bought pc and laptop. I was really trying not to do damage to that equipment since it was not cheap. Malwarebytes found tree suspicous things on gta V so I did delete the game. Every email that was suspicous was deleted before opening. I am aware of email that was send to me was probably something stupid. So first I do I delete it. If they really need me they will call me. I have 2emails. One is only for sites like betfair etc.... nothing else. So chance for this is 0.
I have told BF that if they can't give me my money to tell me who this person is, where he lives and to give me his phone. What will happend next is better than stolen money. It will be worth every € he took from. But I'm also sure they will protect criminals records.
inspiron
Posts: 36
Joined: Thu Dec 10, 2015 2:04 am

BTW if you have person who like to hack and steal the money you should contact police. Like in what the f world we are living? He is telling you that he steals the money and you are quiet. M8, wake up. It's serious crime. Those litlle rats sitting somewhere in the hole all day and stealling money thinking they can't be find out. And when somebody caught tham. They are smaller than the hole they were hiding in....🤬
motorhead
Posts: 101
Joined: Fri Feb 05, 2010 2:43 pm

can I just use the google app without a sim card?
sorry, newbie to this.

I've just downloaded Google Authenticator and it asks to either scan a QR code which I guess I could do if I had access to a pc to open betfair desktop or to type a code...

edit: just noticed I can't turn on two steps auth from mobile?
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motorhead
Posts: 101
Joined: Fri Feb 05, 2010 2:43 pm

yup, help desk just confirmed 2-step auth has to be enabled from desktop.

update: not just that but as you've to scan the QR code each time means one can't have 2-step from mobile, which I'm sure is how a lot of users use the site nowadays....what even is the point of the 2-step option if you've to turn it off betting from mobile.

maybe I can enable the safe device option instead.
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