New Betfair Plan

[ShaunWhite]

What is a "Premium customer"???

Great question, but nobody seems to know Or they don't feel comfortable talking about it for one reason or another.

Premium customers aren't the sort to be lurking around on a forum like this so unlikely to respond. If you are one you'll know about it, because they'll be taking you out for nice lunches.

[tomallen123]

Just got an email saying my betfair plan would be changing from Jan 1st but didn't give any changes.

Not expecting the changes to be positive

[Euler]

There are premium, VIP, recreational and non-recreational customers.

I'd imagine there are a few premium customers on here. Generally speaking, non-recreational customers with elevated support privileges such as account management. Is how I would describe them.

[rik]

Did anyone find out how to check betfair points when selected the 2% Plan as its still relevant for Australian betting? The mobile phone site would still show the points until last week but not anymore

[ShaunWhite]

Did anyone find out how to check betfair points when selected the 2% Plan as its still relevant for Australian betting? The mobile phone site would still show the points until last week but not anymore

I'm not sure about mobile but you can get to your points statement on the website here -> https://myaccount.betfair.com/rewards/p ... d-holidays

[Euler]

Did anyone find out how to check betfair points when selected the 2% Plan as its still relevant for Australian betting? The mobile phone site would still show the points until last week but not anymore

No it's not according to my account statements.

[rik]

Did anyone find out how to check betfair points when selected the 2% Plan as its still relevant for Australian betting? The mobile phone site would still show the points until last week but not anymore

I'm not sure about mobile but you can get to your points statement on the website here -> https://myaccount.betfair.com/rewards/p ... d-holidays

thanks that direct link works but still cant find how to get there from the homepage, think they deleted the points section if you selected the 2%

[rik]

No it's not according to my account statements.

man you often do these short posts where its not clear what you mean.
because you never drop below 150k/60% anyway?
if your certain of paying premium charge in the future your net profit will still differ depending on your commission rate as commission paid and generated can be a few percent apart someone uploaded a spreadsheet on another thread.

[ShaunWhite]

thanks that direct link works but still cant find how to get there from the homepage, think they deleted the points section if you selected the 2%

Yeah they deleted it and I had the same problem you did. I had a hell of a job convincing support they even still counted for Antipidiean markets, but they do.

[rik]

thanks that direct link works but still cant find how to get there from the homepage, think they deleted the points section if you selected the 2%

Yeah they deleted it and I had the same problem you did. I had a hell of a job convincing support they even still counted for Antipidiean markets, but they do.

you mean they were thinking to put away with points completely so everyone would be 6-10% for Australia?

[ShaunWhite]

thanks that direct link works but still cant find how to get there from the homepage, think they deleted the points section if you selected the 2%

Yeah they deleted it and I had the same problem you did. I had a hell of a job convincing support they even still counted for Antipidiean markets, but they do.

you mean they were thinking to put away with points completely so everyone would be 6-10% for Australia?

No, I mean the link was removed from the site by someone who didn't realise they were still applicable. When I contacted BF about it being missing from the website the frontline support people said they didn't apply anymore, but my manager (and my statements since the change) confirms that they still do. They also confirmed that they wouldn't be reducing the 15% decay during the crisis to help with our reduced turnover.

[rik]

they still took 15% decay

[Euler]

No it's not according to my account statements.

man you often do these short posts where its not clear what you mean.
because you never drop below 150k/60% anyway?
if your certain of paying premium charge in the future your net profit will still differ depending on your commission rate as commission paid and generated can be a few percent apart someone uploaded a spreadsheet on another thread.

Sorry, I meant that the base rate isn't applicable to Australian racing. Seperate entity so these sorts of markets just don't count by the look of it.

[ShaunWhite]

they still took 15% decay

Yeah like I said I pressed them for some movement on that but they wouldn't budge. When the UK locked down I took a couple of weeks of points holiday until my turnover picked up enough to beat the 15% again. I've fought hard for a decent discount rate and I didn't just want to watch it erode cos it's a hell of a lot harder to grow it than it is to lose it.

[Derek27]

they still took 15% decay

Yeah like I said I pressed them for some movement on that but they wouldn't budge. When the UK locked down I took a couple of weeks of points holiday until my turnover picked up enough to beat the 15% again. I've fought hard for a decent discount rate and I didn't just want to watch it erode cos it's a hell of a lot harder to grow it than it is to lose it.

A pack of cards to get you through the lockdown wouldn't cost much. Or a race-simulation card game where players take turns to be the bookie (great fun with non-gamblers who offer 60% overrounds) would while away the hours.