Betting exchange company “Betfair” closed my account, without any phone or email warning, now I can`t reach any data, or withdraw my funds 13 444 EUR . It was closed a month ago, on 2019 12 10 . I was using this account for more than 10 past years, never had problem, they closed my account just for nothing. When I contacted them by email, they asked to provide additional information and supporting documentation regarding the funding of my Betfair account, passport and other documents, that I am betting in legal funds. After 2 days on 2019 12 12 I have sent them everything they asked by email, about 900 documents, but my account is still closed. They told me to wait, and already 1 month I am waiting.
In the last 10 years I had about 5 times or more when I was asked from Betfair to provide some documents for my account verification from time to time, everything was OK, but this time they closed my account just for nothing! In past 10 years I was doing mostly Sports arbitrage betting - in lithuanian betting companies I place back bet with bigger ods , and in Betfair.com or in Matchbook.com I place lay bet on the same event, and have a little profit with no risk. Every year profit from betting is declared to Lithuanian Tax Office, and I pay them 15% from profit. Everything from my this activity in Betfair.com is legal and as clear as possible: in my “Skrill” and bank statements there are no transactions to other persons, only to a few other betting companies, when I bet in cash in Lithuanian betting shops, I save every cheque and sent everything to Betfair, where is seen that I am not loundering money or other illegal activity.
I thought I was ideal customer for them, in long term I have no profit in my account, also every year I pay about 5 000 EUR commission to Betfair, all my activity is legal and clear as possible, but I was wrong.
Please, maybe you could help to solve this problem?
Betfair closed my account, can`t withdraw my funds 13 444 Eur
-
MemphisFlash
- Posts: 2161
- Joined: Fri May 16, 2014 10:12 pm
- Location: Leicester
Get yourself a good lawyer, lol!!!
-
Archery1969
- Posts: 3217
- Joined: Thu Oct 24, 2019 8:25 am
- Location: Newport
Sounds like there accusing you of money laundering.
Like Memphis said, get a lawyer.
Like Memphis said, get a lawyer.
-
spreadbetting
- Posts: 3140
- Joined: Sun Jan 31, 2010 8:06 pm
They always seem to take ages to do their verification checks from what I've seen online, you'll just have to sit it out for a month or so.
-
wearthefoxhat
- Posts: 3221
- Joined: Sun Feb 18, 2018 9:55 am
Here's some info; If you've visited/accessed your Betfair account, whilst in anyone of the restricted countries, and they discover it, it will flag up for further consideration. If there's any other unclear actions they find, it's probable they'll take the high ground. The onus is on the account holder to prove a valid account.
Keep perservering, with the info you've outlined in your post, they're just being extra cautious.
Keep perservering, with the info you've outlined in your post, they're just being extra cautious.
You do not have the required permissions to view the files attached to this post.
I am from Lithuania, so it is not forbidden to bet from my country, I was using this Betfair account since 2009 year, I did not broke any Betfair`s terms or rules . I was doing arbitrage bets 10 years, they knew all the time what was my gambling strategy, I mentioned about that many times in live chat in the last 10 years... I can`t understand why they closed my account
Last edited by undrius1 on Tue Jan 14, 2020 5:25 pm, edited 2 times in total.
-
wearthefoxhat
- Posts: 3221
- Joined: Sun Feb 18, 2018 9:55 am
Betfair exchange won't care about arbing (unlike their own sportsbook). They collect their comms whatever happens.undrius1 wrote: ↑Tue Jan 14, 2020 4:55 pmI am from Lithuania, so it is not forbidden to bet from my country, I was using this Betfair account since 2009 year, I did not broke any Betfair`s terms or rules . I was doing arbitrage bets 10 years, they knew all the time what was my gambling strategy, I mentioned about that many times in live chat in the last 10 years... I can`t understand why they closed my account
The problem with most corporate entities, is they are quick to press the stop button, and slow to press the start button.
Wrote by email ([email protected]) to Betfair support already 3 letters this year, asking an update about my situacion, but this 2020 year still did not get an answer from them, only automated reply: “The VIP team will be in contact soon“.
I think need to write to [email protected] , maybe they will help.
I think need to write to [email protected] , maybe they will help.
Did you manage to resolve the issue with Betfair in the end? I'd be genuinely curious to know how it went.
Hopefully OP didn't have to resort to someone like Bob Loblaw : https://www.youtube.com/watch?v=YfRKv3JDZO4