Cant log on to Betbaq angel !

The purple place, the most viable alternative to the Betfair exchange
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Dabbla
Posts: 662
Joined: Wed Apr 15, 2009 1:50 pm

I can seem to log in to betdaq via BA any ideas ?
I can log on via the web site .This was happening the other day as well,now i have a totaly new set up and its still cant get on.
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Dallas
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Location: Working From Home

Could be to do with your anti virus or a firewall, maybe try disabling these while logging on
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Dabbla
Posts: 662
Joined: Wed Apr 15, 2009 1:50 pm

I have tried that and no luck. It just says unable to connect using the supplied user name and password. Like i said i have know problems with betdaq.com, i even copied my email address and user name straight from betdaq to make sure that was right.I also not had any problems BA Betfair.Just to add it is bda 1.27, win10
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Dallas
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On the Betdaq log in window you have the option of which server to connect to, have you checked you have the correct one selected here?
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Dabbla
Posts: 662
Joined: Wed Apr 15, 2009 1:50 pm

Yep . I been through them all, it should be .com. Thanks for your help Dallas. Im of to bed now, i'll worry about it tomorrow.
convoysur-2
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Joined: Thu Jan 12, 2012 10:00 am

ive had the same problem before ,its your pc,,or like dallas said anitvirus,
Marc
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Dabbla
Posts: 662
Joined: Wed Apr 15, 2009 1:50 pm

It really does not seem to be anitvirus or firewall and i have tried on my laptop(vista) and 2 or 3 p.c.(xp and win10)
I am also trying on my pad with a diffrent isp but that will not let me type in my user name or email address just the password. Not sure if thats related in some way. I'll give Betdaq a call see if they can help.
error bdaq.png
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Dave Angel
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Joined: Tue Feb 03, 2015 4:16 am

Remember those Windows updates not so long ago?, is it the same problem?
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Dallas
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Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

Dabbla wrote:It really does not seem to be anitvirus or firewall and i have tried on my laptop(vista) and 2 or 3 p.c.(xp and win10)
I am also trying on my pad with a diffrent isp but that will not let me type in my user name or email address just the password. Not sure if thats related in some way. I'll give Betdaq a call see if they can help.
error bdaq.png
If you cant get on using different comps and OS it suggests its more a problem with Betdaq and there API rather than something local to you so hopefully they should be able to shed some light on it for you
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Dabbla
Posts: 662
Joined: Wed Apr 15, 2009 1:50 pm

Just spoke to them, for some reason i have no api access.The team are going to email me later. I dont use it to much. Its really just a back up. I will sometimes have it on during the football or horses occassionly. I dont think i have had more then 1 copy open. I did get black listed for that once before. I dont think that's still a rule anyway.
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