£200 of Betfair charges for exceeding '1000 TX per hour'

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aines88
Posts: 47
Joined: Sun Jan 03, 2016 8:51 pm

Got a response from Neil at BDP: "As this appears to be a one off, I've requested that this fee is refunded as a goodwill gesture."

Got the funds back in my account within the hour of receiving his email. What a relief.
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Derek27
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Location: UK

Pleased to hear that. They can be quite reasonable sometimes.
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PeterLe
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Joined: Wed Apr 15, 2009 3:19 pm

aines88 wrote: ↑
Mon Mar 11, 2019 12:04 pm
 Got a response from Neil at BDP: "As this appears to be a one off, I've requested that this fee is refunded as a goodwill gesture."

Got the funds back in my account within the hour of receiving his email. What a relief.
£700 is a lot to lose :o Great result! (Neil at BDP has helped me out a few times over the years, top man)
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Dallas
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PeterLe wrote: ↑
Mon Mar 11, 2019 1:10 pm
aines88 wrote: ↑
Mon Mar 11, 2019 12:04 pm
 Got a response from Neil at BDP: "As this appears to be a one off, I've requested that this fee is refunded as a goodwill gesture."

Got the funds back in my account within the hour of receiving his email. What a relief.
£700 is a lot to lose :o Great result! (Neil at BDP has helped me out a few times over the years, top man)
BF would be knacked without him
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Derek27
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Location: UK

They'll probably sack him if he keeps giving away £700. :lol:
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Crazyskier
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Joined: Sat Feb 06, 2016 6:36 pm

aines88 wrote: ↑
Mon Mar 11, 2019 12:04 pm
 Got a response from Neil at BDP: "As this appears to be a one off, I've requested that this fee is refunded as a goodwill gesture."

Got the funds back in my account within the hour of receiving his email. What a relief.
Actually, it was Neil that refunded my tx charges that time too.

Gald that you're sorted aines. :D

CS
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aines88
Posts: 47
Joined: Sun Jan 03, 2016 8:51 pm

Crazyskier wrote: ↑
Tue Feb 09, 2016 10:01 am
If any other newbies ever get them, then don't phone Malta or Hammersmith, but rather email [email protected] - they were the only ones with discretion to apply the refund.
Thanks for the tip CS!
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PDC
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Joined: Sun Jul 24, 2016 5:52 pm

PeterLe wrote: ↑
Mon Mar 11, 2019 1:10 pm
(Neil at BDP has helped me out a few times over the years, top man)
Has anyone ever met the infamous Neil? Are we sure it is just the one person?
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PeterLe
Posts: 3715
Joined: Wed Apr 15, 2009 3:19 pm

PDC wrote: ↑
Mon Mar 11, 2019 3:33 pm
PeterLe wrote: ↑
Mon Mar 11, 2019 1:10 pm
(Neil at BDP has helped me out a few times over the years, top man)
Has anyone ever met the infamous Neil? Are we sure it is just the one person?
No never met him, but he's easy to find if you google him (and linkedin ;)
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Euler
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Location: Bet Angel HQ

I have met Neil, he's a nice guy and one of the very few 'original' Betfair people left.
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PDC
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Joined: Sun Jul 24, 2016 5:52 pm

Good to know he is a real person and not a generic name used by a department. Will have a search on Goggle to find him.
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