can't log in to bet angel basic?

[pulio]

I simply cannot log in to the program. how can I rectify this as I would like to use the program. I am getting "bet angel authentication successful, however unable to connect to betfair using the supplied username and password". I am currently on a 7 day trial of bet angel pro and it works without a problem. Any ideas on whats wrong with basic?

[pulio]

any chance of getting this to work for me??

[Bet Angel]

Please drop a note to support who should be able to solve this for you. You may want to check out the FAQ's or run the diagnostics as well before contacting support as that may pinpoint the exact issue.