A fixed direct debit is where they take a fixed amount out to try to balance your summer/winter payments and adjust it occasionally depending on how much energy you use. I'd much rather pay for what I've used, it's cleaner and takes less time checking that they're not fiddling you.ShaunWhite wrote: ↑Fri Jun 26, 2020 6:52 pmI always thought a fixed payment was called a Standing Order and DDs were variable.
I phoned after that chat and got transferred to a variable quarterly DD without any problem. She apologised for the chat issue I had and said she'd raise the issue with his manager. I'm not asking for him to be sacked, just retrained and a review of recruitment procedures, perhaps a simple test to see if they're capable of understanding and answering simple questions.
