Bet Angel 'frozen' on VPS

[mangomasher]

Hi guys,

Thought I would ask this here as I haven't had a reply from the tech guys yet although I'm sure I will. I was trading the tennis last night on the VPS version of Bet Angel when the application 'froze'. I can't unpin the ladder screen or get back on to the main page to close BA down. Has anyone else had this problem and if so what was the fix?
I have BA as a back up on my PC but if I use this does this mean I'm refreshing 2 x 200 ms even though the event I was trading last night has now finished?
Thanks in advance to anyone who knows the answers!

[Bet Angel]

Are you able to restart the application or the task manager, right click on the task bar at the bottom?

[mangomasher]

Yes I can right click on the task bar but it won't allow me to do anything i.e close the app down.

[Bet Angel]

Would you like us to reboot it for you? I thought you may have been able to do this yourself or are you unable to do that as well?

[mangomasher]

Yes please. I did'nt want to do anything that shouldn't be doing.

[Bet Angel]

Done, it should be back on line in a few minutes.

[mangomasher]

Fantastic, much appreciated. I'll take a look in a few minutes and post if everything is AOK.

[mangomasher]

I don't seem to be able to connect at the moment. Getting the message 'the client could not connect to the remote computer'.

[Bet Angel]

OK, we will do a complete restart. Sorry for the hassle. Lets hope the rest of the day goes better! Probably crashed yesterday as it was Friday the 13th!!!

[mangomasher]

Ok no worries, I appreciate you helping me out. Agree about Friday 13th....

[Bet Angel]

It's showing on the control panel as up, so you should be ok now.

[mangomasher]

Yes all ok now. Many thanks and have a good weekend.