https://promotions.betfair.com/customer ... -update-uk
Here’s our new, transparent outages policy which we believe tells you exactly where you stand and creates a level playing field for customers who are using the site at the time of an outage.
1. How will Betfair maintain a level playing field around outages?
One of your key concerns was that during outages some customers are able to place bets through channels such as Betfair Mobile and our API, potentially gaining an unfair advantage over customers betting via the website.
In the event of an unplanned Sports Exchange outage, we will disable the betting functionality across all channels, ensuring a level playing field. However, should Betfair Mobile and/or our API go down, you will be able to continue betting on the Sports Exchange and this will not constitute an outage.
2. Will my bets be cancelled?
We will now cancel unmatched bets in the following instances:
Unmatched bets on markets which are In-Play at any time during an outage.
Bets which, when an outage ends, are unmatched on horse and greyhound races that are due to take place within the next 20 minutes; also, financial markets bets which are unmatched at the start of an outage. These markets are included because they are particularly volatile and are subject to notable odds fluctuations.
Bets which, at the moment betting is disabled, are unmatched on outright winner markets where there may be material price changes due to related In-Play events. For example, a tennis tournament winner market when a tournament semi-final is taking place at the time an outage begins.