Betfair site upgrade today

We will update this with things that we think you should know.
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Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

We noticed that the site is back now but there appears to be a problem with one of the Betfair API servers. This is causing unmatched bet to appear and disappear. Non API mode is find. We have alerted Betfair to this problem.
Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

Looks like they may have rebooted the server as the problem has gone away.
Nero Tulip
Posts: 686
Joined: Wed Apr 15, 2009 5:29 pm

Not for me it hasn't. I'm using excel and placing fill or kill bets with offsets + greening. I have had a bet just get matched, the offsetting bet has not been entered, and my P/L for the market is flashing between zero and the correct P/L.
Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

Betfair just confirmed they are working on it and it should be resolved soon.
Nero Tulip
Posts: 686
Joined: Wed Apr 15, 2009 5:29 pm

I've also just had a fill or kill bet be entered as a normal bet. ie. It's not been cancelled.
Nero Tulip
Posts: 686
Joined: Wed Apr 15, 2009 5:29 pm

Bet Angel wrote:Betfair just confirmed they are working on it and it should be resolved soon.
Thanks :) It's an intermitent problem it seems.
followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Hi BA, just looking at the 12:30 and the ladder interface is showing my unmatched bets at the money as being matched, i.e. the price jumps and takes the order, but then it jumps back again to show the orders as still being unmatched which is what they actually are? Is this due to a particular API issue and if so what mode should we log in under to avoid this?

Regards
Doug
Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

Mode one seems ok as does the new version of Bet Angel, but you will lose some API features if you connect in mode one. Let us investigate the exact cause.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

Where can we get the new version? Cant see it on the site.

I am getting loads of duff info returning to me on mode 9.
followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Thanks BA, will use mode 1 for now until resolved or new version of BA is released.

Regards
Doug
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MarketTrader
Posts: 118
Joined: Wed Mar 18, 2009 12:34 pm
Location: UK

Betfair acknowledge ongoing problems...

http://bdp.betfair.com/index.php?option ... &Itemid=92
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

"Betfair Customer Services 10 Dec 12:28
Due to technical problems we are currently experiencing a degraded service to the API

We apologise for this disruption to our service and confirm that our engineering team is working to rectify the problems as quickly as possible.

Updates will be made to this page with additional information as and when it becomes available.

If you require any additional information, please contact our Helpdesk:

Telephone:

UK 0844 871 0000
Australia 1 800 759 354
Ireland 1 800 944 000
International +44 20 8834 8060

Email: [email protected]"
Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

If it is only the API that has a problem then you may want to connect in mode one, non API mode. You will lose some API characteristics using this mode.
sweetybt
Posts: 500
Joined: Sat Apr 18, 2009 4:35 pm

I always use mode 1 and it is a lot slower than normal today.

Upgrade problem?

or all you buggers using it?
Bet Angel
Bet Angel
Bet Angel
Posts: 4001
Joined: Tue Apr 14, 2009 3:47 pm

:lol:
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