Support : VPS

User to User support only. For technical support visit www.betangel.com/support/
Post Reply
Swimming999
Posts: 93
Joined: Fri Apr 21, 2017 7:56 am

Mon Jan 22, 2018 7:46 pm

Hiya I am having a right game with your server. When I place a bet it's really slow, I have had to log out on the server. And login on the desktop app, which is much quicker can you help please

User avatar
Dallas
Posts: 8448
Joined: Sun Aug 09, 2015 10:57 pm

Mon Jan 22, 2018 8:22 pm

Have you restarted it recently?

Swimming999
Posts: 93
Joined: Fri Apr 21, 2017 7:56 am

Mon Jan 22, 2018 8:33 pm

No I will try that Dallas. I was having trouble with it keep freezing last week.

User avatar
Dallas
Posts: 8448
Joined: Sun Aug 09, 2015 10:57 pm

Mon Jan 22, 2018 8:51 pm

Generally, you should be restarting every few weeks to keep it running optimally
so if it's been a while or never restarted since you got it you should see a difference once done

Don't shut it down completely, just restart it.

User avatar
melvidge
Posts: 16
Joined: Wed Sep 06, 2017 11:48 am

Tue Jan 23, 2018 12:07 pm

On the same subject..

Can anyone advise me, as to what is the 'command prompt' to re-boot the VPS?

I followed the info in the support video to create a 'task' to automate nightly re-boots, but it doesn't work. I'm quite tech savvy, and have run *nix servers for over 20 years (providing client hosting) - but I've normally stayed clear from Windows.

I can only assume the command prompt in the video, isn't correct for my VPS?

I did submit a support request a number of days ago, but got no response. Also, tried the knowledge base - but the URL is dead (404). The support request also detailed another issue - but I've since worked around this by installing an FTP client, to upload my .baf files.

User avatar
Dallas
Posts: 8448
Joined: Sun Aug 09, 2015 10:57 pm

Tue Jan 23, 2018 12:50 pm

melvidge wrote:
Tue Jan 23, 2018 12:07 pm
On the same subject..

Can anyone advise me, as to what is the 'command prompt' to re-boot the VPS?

I followed the info in the support video to create a 'task' to automate nightly re-boots, but it doesn't work. I'm quite tech savvy, and have run *nix servers for over 20 years (providing client hosting) - but I've normally stayed clear from Windows.

I can only assume the command prompt in the video, isn't correct for my VPS?

I did submit a support request a number of days ago, but got no response. Also, tried the knowledge base - but the URL is dead (404). The support request also detailed another issue - but I've since worked around this by installing an FTP client, to upload my .baf files.
The KB should be working fine, can you confirm you can see this page and access all articals and use the search function etc?
https://betangel.kayako.com/en-gb

Support usually get back within 24hrs, often its within a matter of hours, did you use the following method for contacting them or another way?
https://betangel.kayako.com/conversation/new

Swimming999
Posts: 93
Joined: Fri Apr 21, 2017 7:56 am

Tue Jan 23, 2018 1:17 pm

hi i have restarted it and still very slow carnt use it i am using the betfair normal one
can you look into please

User avatar
Dallas
Posts: 8448
Joined: Sun Aug 09, 2015 10:57 pm

Tue Jan 23, 2018 1:26 pm

Swimming999 wrote:
Tue Jan 23, 2018 1:17 pm
hi i have restarted it and still very slow carnt use it i am using the betfair normal one
can you look into please
You will need to contact Technical Support via the following link and give them your server details, when you do also make sure you include that you have tried a restart already
https://betangel.kayako.com/conversation/new

User avatar
melvidge
Posts: 16
Joined: Wed Sep 06, 2017 11:48 am

Tue Jan 23, 2018 1:28 pm

Dallas wrote:
Tue Jan 23, 2018 12:50 pm

The KB should be working fine, can you confirm you can see this page and access all articals and use the search function etc?
https://betangel.kayako.com/en-gb

Support usually get back within 24hrs, often its within a matter of hours, did you use the following method for contacting them or another way?
https://betangel.kayako.com/conversation/new
Thanks for your prompt response Dallas.

Yes - I can see, and will now use the links you've stated.

For your reference, the dead links, etc., are found on the page here: https://www.betangel.com/support/

The page 'Knowledge Base' link, must be an old one ( https://www.betangel.com/knowledge-base ... -angel/488 )

And I presume, the 'Contact Support' form found further down the page, must also be old/redundant - in which case would benefit by removing / updating?

User avatar
Dallas
Posts: 8448
Joined: Sun Aug 09, 2015 10:57 pm

Tue Jan 23, 2018 1:35 pm

melvidge wrote:
Tue Jan 23, 2018 1:28 pm
Dallas wrote:
Tue Jan 23, 2018 12:50 pm

The KB should be working fine, can you confirm you can see this page and access all articals and use the search function etc?
https://betangel.kayako.com/en-gb

Support usually get back within 24hrs, often its within a matter of hours, did you use the following method for contacting them or another way?
https://betangel.kayako.com/conversation/new
Thanks for your prompt response Dallas.

Yes - I can see, and will now use the links you've stated.

For your reference, the dead links, etc., are found on the page here: https://www.betangel.com/support/

The page 'Knowledge Base' link, must be an old one ( https://www.betangel.com/knowledge-base ... -angel/488 )

And I presume, the 'Contact Support' form found further down the page, must also be old/redundant - in which case would benefit by removing / updating?
Both the KB and support pages where updated a few weeks ago and moved to new hosting, these links must have been missed.
Now they have been flagged they'll get updated. In the mean time i'de re-send you question into support using the link I gave above

Post Reply

Return to “Support”

  • Information
  • Who is online

    Users browsing this forum: No registered users and 1 guest