Support : Can't renew subscription

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Candles
Posts: 20
Joined: Sat Mar 04, 2017 10:31 am

Thu Jan 25, 2018 1:58 pm

Hi

I am trying to renew my subscription but it is coming up that my card has expired but it only expires in 2020. There is definitely money in my account and I have used the card online elsewhere.

Any ideas?

Many thanks

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Dallas
Posts: 8991
Joined: Sun Aug 09, 2015 10:57 pm
Contact:

Thu Jan 25, 2018 2:16 pm

You will need to contact billing by opening a ticket using the link below for them to look into it
https://betangel.kayako.com/conversation/new

Candles
Posts: 20
Joined: Sat Mar 04, 2017 10:31 am

Thu Jan 25, 2018 2:23 pm

Thanks Dallas - will do

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