Can't renew subscription

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Candles
Posts: 27
Joined: Sat Mar 04, 2017 10:31 am

Hi

I am trying to renew my subscription but it is coming up that my card has expired but it only expires in 2020. There is definitely money in my account and I have used the card online elsewhere.

Any ideas?

Many thanks
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Dallas
Posts: 22674
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

You will need to contact billing by opening a ticket using the link below for them to look into it
https://betangel.kayako.com/conversation/new
Candles
Posts: 27
Joined: Sat Mar 04, 2017 10:31 am

Thanks Dallas - will do
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