Unable to connect to the remote server

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Passman
Posts: 10
Joined: Fri May 29, 2009 6:23 pm

I'm currently getting the following message:

Exception occured: Unable to connect to the remote server

I understand this occurs when your connection to the internet is poor but mine is no problem at the moment. Any ideas what the problem could be as it was working perfectly yesterday.
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Online Trader
Posts: 211
Joined: Wed Apr 21, 2010 7:13 am

Looks like the Bet Angel server is down as I am getting the same message :(
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Passman
Posts: 10
Joined: Fri May 29, 2009 6:23 pm

Ah thanks, thought the problem was mine. I'll wait until it gets fixed.
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

Me too

I've sent an email to BA support, but no reply as yet
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LeTiss
Posts: 5386
Joined: Fri May 08, 2009 6:04 pm

Has anyone received any info from BA support yet?

I'm getting quite annoyed now!

I trust the office is closed for Bank Holiday
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Human123
Posts: 90
Joined: Mon Dec 14, 2009 1:44 pm

happening to me too today!

My internet connection is fine as i am connected to everything else..
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mg_home
Posts: 4
Joined: Tue Jan 12, 2010 9:02 am

The problem is BA unable to connect. I suppose this server is for user verification only and not necessary for work at all but only to verify user account is paid and allowed to connect using BA.

It is better to allocate secondary server in other country with the same user database (replicated periodically). When primary server is down - secondary can be asked for allowing user to connect to api.betfair.com and using BA.
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Online Trader
Posts: 211
Joined: Wed Apr 21, 2010 7:13 am

Still down and the silence is deafening :cry:
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thechubbster
Posts: 5
Joined: Thu Dec 24, 2009 1:39 pm

I'm also unable to connect to the remote server. My internet connection is fine.

Should I be changing any settings etc or is the matter out of my hands?

Thanks in advance
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JollyGreen
Posts: 2046
Joined: Sat Mar 21, 2009 10:06 am

They are aware of it and are working on the issue.

If you visit Bet Angel Support it displays a message. That is no doubt easier and less time consuming than replying to multiple emails.
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Wanneroo
Posts: 2
Joined: Mon May 03, 2010 9:39 am

just logged in :)
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followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Have just managed to log into BAP and homepage is saying latest version is 1.22.1 and latest message of the day post is 29/09/09?

Looks like they may have had to restore?
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tonybryant
Posts: 1
Joined: Mon May 03, 2010 11:08 am

It's working now :D
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MarketTrader
Posts: 118
Joined: Wed Mar 18, 2009 12:34 pm
Location: UK

followthatcamel wrote:Have just managed to log into BAP and homepage is saying latest version is 1.22.1 and latest message of the day post is 29/09/09?
I got that. But I logged in again to double check and that seems to have been updated too.
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followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Logged out and back in...... all seems up to date and working fine.....
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