Losing Jockey Silks

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bobob1010
Posts: 10
Joined: Sun Mar 17, 2019 11:09 am

I keep losing the jockey silks and then have to restart Bet Angel to get them back. I tried the alternative source but it's the same. Can you advise please?
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Dallas
Posts: 22713
Joined: Sun Aug 09, 2015 10:57 pm
Location: Working From Home

The way the silks work is that the Betfair API provides the web addresses for each image and then Bet Angel has to download them one at a time from the Betfair servers. So when a silk is blank, that's either Betfair not serving the image properly or your PC being unable to download it.

If you run real-time internet security software on the PC, then try turning that off for a while to see if that helps.

Also, if you have a choice between WiFi and a cabled connection to your internet router then try using the cabled connection to see if that improves the silks download.
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