Betfair announce end of trading then delete tweet

[NickH]

Good luck with it, the further up the ladder you go the more likely you come across someone with clout and common sense to settle it.

The customer services guys have no sway when it comes to offering compensation and I know quite a few of us have had to plug away for some time until we've had fair settlements so it's certainly not a lost cause,just remember to ensure all correspondence is professional no matter how frustrating it may get.

Fully agree, I am in it for a fair settlement and agree with the professional side. No need to hurry or be irritated against them, as long as they make a decent effort

[spreadbetting]

To give Betfair their dues, once you get through to someone with the authority to pay out they've always treated me fairly, even if it has taken a couple of weeks to get there at times.

[NickH]

So I just wanted to inform you regarding the outcome. They (escalation management team) decided there was nothing they were going to do and provided me with a reference number to go to IBAS and their argumentation to not compensate me in any way. I decided to give them a call and explain the situation once more, and that based on their offer (none) I would have no reason not to go to IBAS and that I would feel sorry if I had to do so. They understood, ran an account review and offered me a 200eu goodwill gesture for the sportsbook, which I have accepted. After all, I was not in it for getting all the money back, but more frustrated by the fact that only a trader would be the losing side here without any compensation from their side.

What I have learned is that Betfair will not take any accountability for their software

[Derek27]

Well done Nick, don't know what your losses were but €200 sounds a good result in the circumstances, well worth the persistence.

[NickH]

Well done Nick, don't know what your losses were but €200 sounds a good result in the circumstances, well worth the persistence.

They do not cover it (1200), but I think it is a nice gesture. Had to jump some hoopes, but eventually we got there...

[ec0n0mist]

I wonder if £200 is their upper limit for ''good will gestures''

During Aussie Open (tennis) I also received £200 but had to lose 5 figures to qualify! They were losses from multiple events.
But in 2018 I lost around 2k in horse racing due to an outage but received just £100.

Complaints were required both times.

In incidences, where I have lost smaller sums on outages where I haven't bothered to complain, no 'good will gestures' nor any form of an apology were offered

[NickH]

Here we go again?

[greenmark]

Impressive. Twice in a week. Amateurs!!

[NickH]

It is a shame I accepted the 200 haha. My claim would have been cristal clear by now at IBAS

[Derek27]

Impressive. Twice in a week. Amateurs!!

Don't forget what this thread is about.

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We were warned.

Perhaps next time they will replace the words "there can never be a guarantee" with "don't expect".

[brimson25]

...Definitely not on a Saturday...

[Dallas]

They posted this one last night then quickly removed in place of one saying 'Problems with our exchange and sportsbook'

BF Tweet.JPG

Did anyone notice if the SB was down, or did they just realise how bad that first tweet sounded?

[Kafkaesque]

They posted this one last night then quickly removed in place of one saying 'Problems with our exchange and sportsbook'

BF Tweet.JPG


Did anyone notice if the SB was down, or did they just realise how bad that first tweet sounded?

Didn't check myself, but others were writing in the other thread that the Sportsbook was down as well, for the first of the outages at least. Whether they got the SB up faster than the exchange, I don't know though.

[LeTiss]

They posted this one last night then quickly removed in place of one saying 'Problems with our exchange and sportsbook'

BF Tweet.JPG


Did anyone notice if the SB was down, or did they just realise how bad that first tweet sounded?

Yes, I saw that tweet and so went to the Betfair website. At that very moment, everything was gone, but the Sportsbook was quickly restored, whereas the exchange.............

[Kafkaesque]

You would imagine there is some sort of symbiotic relationship between the Exchange and the Sportsbook from Betfairs point of view. I (am guessing) but they surely use the Exchange the hedge off their SB liabilities and because they won the exchange they can front run the market. So what I am trying to say is that they need the exchange imo

Moved this here from the Betfair down thread to avoid any unneccesary heart attacks.

They don't need it for that. Might use it on occassion, but need no. If all of the several hundred bookies in the market place used the exchange for that, there'd be some serious liquidity.

With the overrounds they're running on 99% of their Sportsbook markets, they'd need to be seriously asleep at the wheel for it to be anything other than an automatic and huge cash cow as long they keep average joe punters coming through the proverbial door.