Betfair Down / Betfair site crash
Decided to flick this on to watch what you are trading, for the second half ive just opened myself a beer to try and figure what you're seeing
tbh though, I couldn't get past trying to work out why one of the managers is wearing 2 face masks, one of them covering his chin.I've just placed a £2 lay on the draw at 2.56 on the Betfair site, the 5-figure back bet comes in every few seconds but bet not getting matched. Once again, I'm not pissed, I'm just on my fourth can. 
Last edited by Derek27 on Mon Sep 28, 2020 11:21 pm, edited 1 time in total.
Did he have a beard? Although covering your chin isn't essential it does look odd wearing a face mask covering your nose and mouth but not your chin. I'm surprised by now they haven't developed face masks for people with long beards, for 3-times the price.jamesg46 wrote: ↑Mon Sep 28, 2020 10:22 pmDecided to flick this on to watch what you are trading, for the second half ive just opened myself a beer to try and figure what you're seeing
Not that I noticed, second half it was gone, just his one mask worn normally.Derek27 wrote: ↑Mon Sep 28, 2020 11:00 pmDid he have a beard? Although covering your chin isn't essential it does look odd wearing a face mask covering your nose and mouth but not your chin. I'm surprised by now they haven't developed face masks for people with long beards, for 3-times the price.jamesg46 wrote: ↑Mon Sep 28, 2020 10:22 pmDecided to flick this on to watch what you are trading, for the second half ive just opened myself a beer to try and figure what you're seeing
I've just sat and watched the draw price for a good 20 mins only for you to realise that your page needed a refresh
i was adamant that you weren't wrong and I was missing it... oh well, killed 20 mins.I was going to post a link to the page to ask for confirmation that I'm not going mad, but when I tested the link before submitting the post I realised the page needed refreshing.
I've never seen a Betfair page go wrong before. It's quite worrying seeing a £25K order on your screen that literally doesn't exist.
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tomallen123
- Posts: 107
- Joined: Mon Nov 01, 2010 1:52 pm
Is it ever worth trying to get some kind of refund from betfair in these circumstances?
I placed some lay bets on the market before the outage and had no idea if they were matched or not, showed nothing matched on the website and nothing on the API.
It was only after the match had ended I saw that all the bets had indeed been matched and all lost
I placed some lay bets on the market before the outage and had no idea if they were matched or not, showed nothing matched on the website and nothing on the API.
It was only after the match had ended I saw that all the bets had indeed been matched and all lost
I think if you don't get some sort of confirmation of a bet being matched before it goes in play then you might have a shot, but it's going to require some wrangling with betfair. I'm still corresponding with them over a situation similar to yours months later, and waiting for them to respond for over 6 weeks now.tomallen123 wrote: ↑Tue Sep 29, 2020 1:21 pmIs it ever worth trying to get some kind of refund from betfair in these circumstances?
I placed some lay bets on the market before the outage and had no idea if they were matched or not, showed nothing matched on the website and nothing on the API.
It was only after the match had ended I saw that all the bets had indeed been matched and all lost
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spreadbetting
- Posts: 3140
- Joined: Sun Jan 31, 2010 8:06 pm
Don't ask you don't get, no harm in trying. Just make sure you push it onto a manager as the first response will always be a no from the customer service reps who usually don't even know how the exchange works.
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tomallen123
- Posts: 107
- Joined: Mon Nov 01, 2010 1:52 pm
I emailed the "vip" team and they told me i need to raise a ticket with the API dev team, not exactly hopeful at this point
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spreadbetting
- Posts: 3140
- Joined: Sun Jan 31, 2010 8:06 pm
The VIP team? Do you have an account manager maybe ask him if so.