Support : Restricted Betfair Account ???????

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Derek27
Posts: 1416
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Tue Jan 02, 2018 9:46 pm

ShaunWhite wrote:
Tue Jan 02, 2018 6:21 pm
I don't think red underlined warnings in the manual are doing the job... BA should send a singing telegram to each new user to explain it. If only we knew someone who had an appropriate little outfit who can do the job.....ding!
It's actually in orange :P

Seriously though, I don't understand why Betfair can't simply send an email warning of account restriction, as it seems to be catching out a lot of innocent people.

teambulldog
Posts: 11
Joined: Wed Jan 04, 2012 9:09 pm

Tue Jan 02, 2018 11:22 pm

Thanks Dallas,I Have Sent A Ticket So Wil See If I Get A Reply In The Morning ( i hope)....
Thanks
Jules

User avatar
ShaunWhite
Posts: 2441
Joined: Sat Sep 03, 2016 3:42 am

Wed Jan 03, 2018 2:31 am

teambulldog wrote:
Tue Jan 02, 2018 8:59 pm
So Do I Give In A PAY For A Licence ????
Any Help Please
Thanks
Jules
Jules, you're new, welcome.
But did you see the questions for you posted by ruthlessimon? It might be nice if you could reply. It looks like he put some effort into his reply for you so it would be a bit off to just ignore it really. Helping others to understand exactly how your cockup happened would be helpful to other new users. Afterall it's a forum, not tech support.

(I Think The Use Of Propercase Everywhere Will Start To Get On People's Wick's Soon btw.)

User avatar
ShaunWhite
Posts: 2441
Joined: Sat Sep 03, 2016 3:42 am

Wed Jan 03, 2018 3:21 am

Derek27 wrote:
Tue Jan 02, 2018 9:46 pm
ShaunWhite wrote:
Tue Jan 02, 2018 6:21 pm
I don't think red underlined warnings in the manual are doing the job... BA should send a singing telegram to each new user to explain it. If only we knew someone who had an appropriate little outfit who can do the job.....ding!
It's actually in orange :P

Seriously though, I don't understand why Betfair can't simply send an email warning of account restriction, as it seems to be catching out a lot of innocent people.
Innocent people? Or people who ignore Ts&Cs, don't RTFM and then plead ignorance as a reason to be excused of consequences. Tell you what Derek, copy your windows system disk for me to register on my machine, I'm sure microsoft will let me keep using it if I tell them I didn't know it wasn't allowed. ;)

But seriously a heads up would seem fair if the account is new, but they do say
"You undertake to use our services for legitimate betting purposes only."
so it's no great suprise really if you get a bollocking for using the service without betting.

I'd be a bit worried actually if they did state an exact bets:data ratio, I'm sure there's people here (eg me) who generate relatively tiny amounts of commission compared to the huge amounts of valuable data I get in a format I can easily store. The current gentlemens' agreement about 'betting purposes' works pretty well imo.

Maybe people should just pay the £299 fine, it'll get them used to what life as a trader is like. A large unexpected red if you don't understand exactly what you're doing, or when you do know exactly what you're doing sometimes. It's how you cope with loss that defines you :lol: :lol: :lol:

teambulldog
Posts: 11
Joined: Wed Jan 04, 2012 9:09 pm

Wed Jan 03, 2018 11:16 am

hi ruthlessimon?, shaunwhite, dallas,
sorry for the no reply,
sorry for the type errors,
yes i am new at posting on here but as you can tell my emailing ,typing ,spelling is not good and thats what stops me because its hard,so sorry again.
i have had betfair account for 13years and bet angel on and off for the same, trying to find the golden egg and like auto betting and trying trading etc etc. been off work all xams so been on practice mode trying different systems etc, but not real money as my football bets i have been on skybet..i only have £400 in betfair and last real bet before this was 3 weeks ago...this is the mail i got back this morning so could you please help with how i am to reply please.
thanks jules

BDP.Betfair.com - BDP Support <bdp@betfair.com>
9:19 AM (1 hour ago)

to me
Dear JULIAN , Comments: Hi,

Please provide the below information for our review:

• For what purpose do you intend to you use your account?
• What sports and markets will you bet into?
• Of the markets you read/view what percentage do you expect to place bets in?
• What is your anticipated number of bets per market?
• What is your anticipated monthly betting volume?
• Do you work for a betting operator or any supplier to a betting operator, or have you in the past? If yes, please provide details.

Kind Regards
Betfair Developer Program

Derek27
Posts: 1416
Joined: Wed Aug 30, 2017 11:44 am
Location: UK

Wed Jan 03, 2018 1:00 pm

Hi Julian,

I'm afraid only you know how much you intend to bet or how many bets you are likely to place per market. They are fairly straight-forward questions and you should have some idea from your practice mode trading.

Just answer their questions, you could, for example, say £2 increasing to £20. It might also be a good idea to start real trading to small stakes if you have any strategies that do not require a large number of bets.

You could also try a bit of arbing, lay a few football teams and back them with a bookie, so you start generating commission without losing much, if anything.

Good luck,

Derek

teambulldog
Posts: 11
Joined: Wed Jan 04, 2012 9:09 pm

Wed Jan 03, 2018 1:21 pm

Derek,
thanks for getting back to me i will try your tips thanks
jules

spreadbetting
Posts: 1257
Joined: Sun Jan 31, 2010 8:06 pm

Wed Jan 03, 2018 1:34 pm

teambulldog wrote:
Wed Jan 03, 2018 11:16 am
this is the mail i got back this morning so could you please help with how i am to reply please.
thanks jules

BDP.Betfair.com - BDP Support <bdp@betfair.com>
9:19 AM (1 hour ago)

to me
Dear JULIAN , Comments: Hi,

Please provide the below information for our review:

• For what purpose do you intend to you use your account?
• What sports and markets will you bet into?
• Of the markets you read/view what percentage do you expect to place bets in?
• What is your anticipated number of bets per market?
• What is your anticipated monthly betting volume?
• Do you work for a betting operator or any supplier to a betting operator, or have you in the past? If yes, please provide details.

Kind Regards
Betfair Developer Program
They seem simple enough questions to answer, not sure why you'd need people to give you advice on how to answer unless you're looking to 'con' Betfair into lifting your restrictions. Remember they'll already have data on your current usage so any answers you give that don't tally with their experience of your use won't go in your favour.

teambulldog
Posts: 11
Joined: Wed Jan 04, 2012 9:09 pm

Wed Jan 03, 2018 2:16 pm

hi all,
just got this email back from BF,
thanks for all the help from you all
thanks
jules
Dear JULIAN, Comments: Hello,

The market data delay has now been removed from your account. Please be aware however that live market data is for betting purposes only. The Historical Data Service https://historicdata.betfair.com/#/home is available for analysis purposes. Continued extensive viewing of live market data without requisite betting activity will result in further restrictions.
Kind Regards,

Betfair Developer Program

spreadbetting
Posts: 1257
Joined: Sun Jan 31, 2010 8:06 pm

Wed Jan 03, 2018 2:19 pm

Good to see they've lifted the restrictions for you.

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