Support : Betdaq.com log in problems

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buyshirts
Posts: 198
Joined: Sat Apr 18, 2009 12:37 pm

Sat Feb 03, 2018 10:35 am

I have updated to 1.27.2 and am trying to log but i'm getting the following message.
"Bet Angel Authentication sucsessfyl, however unable to connect to Betdaq using the supplied username and password"
I have checked the details are correct ie username-password-email address and server and i have also used the details to log into the website.
Any help you could give would be great.

Thanks in advance

foxwood
Posts: 106
Joined: Mon Jul 23, 2012 2:54 pm

Sat Feb 03, 2018 12:50 pm

Works fine here on win7 so not a general problem :/

buyshirts
Posts: 198
Joined: Sat Apr 18, 2009 12:37 pm

Mon Feb 05, 2018 12:05 pm

So looks like im the only one with this problem - Support can you offer an explanation or the best way around the problem?

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Dallas
Posts: 7716
Joined: Sun Aug 09, 2015 10:57 pm

Mon Feb 05, 2018 12:09 pm

buyshirts wrote:
Mon Feb 05, 2018 12:05 pm
So looks like im the only one with this problem - Support can you offer an explanation or the best way around the problem?
If you're running any anti-virus/firewalls have you checked to see if these have updated recently (possibly in the background automatically)?
You could try disabling them while you try to log in, that would confirm one way or another if its to do with them

Bet Angel
Bet Angel
Bet Angel
Posts: 3551
Joined: Tue Apr 14, 2009 3:47 pm

Mon Feb 05, 2018 12:38 pm

buyshirts wrote:
Mon Feb 05, 2018 12:05 pm
So looks like im the only one with this problem - Support can you offer an explanation or the best way around the problem?
Which version of Windows are you using? If you run 'winver' on the command line it should tell you the exact build number of Windows that you are running.

buyshirts
Posts: 198
Joined: Sat Apr 18, 2009 12:37 pm

Mon Feb 05, 2018 3:42 pm

im running windows 7 on 1 computer and windows 10 on another

buyshirts
Posts: 198
Joined: Sat Apr 18, 2009 12:37 pm

Mon Feb 05, 2018 3:45 pm

So Windows 7 Home premium version 6.1 Build 7601: service pack 1
Windows 10 version 1709 build 16299.192

Bet Angel
Bet Angel
Bet Angel
Posts: 3551
Joined: Tue Apr 14, 2009 3:47 pm

Mon Feb 05, 2018 4:14 pm

buyshirts wrote:
Mon Feb 05, 2018 3:45 pm
So Windows 7 Home premium version 6.1 Build 7601: service pack 1
Windows 10 version 1709 build 16299.192
They should be fine.

On the login screen of Bet Angel (BETDAQ), what address have you got in the 'Server' picklist? They recently disabled the www.betdaq.co.uk endpoint, so check that you have got www.betdaq.com selected.

buyshirts
Posts: 198
Joined: Sat Apr 18, 2009 12:37 pm

Mon Feb 05, 2018 5:20 pm

Yes im using the betdaq.com i have just changed updated the password so elimate that and i can log in via the webite but not using bet angel 1.27.2 .

Bet Angel
Bet Angel
Bet Angel
Posts: 3551
Joined: Tue Apr 14, 2009 3:47 pm

Mon Feb 05, 2018 5:53 pm

I assume it fails the same way on both PCs?

Is there anything unusual about the way you are connecting to the internet (VPN etc) or is it normal home broadband in the UK?

Betdaq require the login to use either TLS 1.1 or 1.2 (both of which are supported in that version of Bet Angel you are using) and to support that we use .NET 4.5 on the PC, but those builds of Windows 7 & 10 are fine for that.

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