Support : Unable to cancel bets

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buyshirts
Posts: 204
Joined: Sat Apr 18, 2009 12:37 pm

Wed Aug 22, 2018 6:59 pm

I placed a load of bets in a T20 cricket match the night before the game with Keep on.
The game goes in play and i then decide to double up the bets so i manually put the bets in via the ladder i have global settings with an offset of 1 with a 99999 kill or fill.
Then as the game progress i tried to cancel the bets clikcing the bet total in the ladder.
The bets at the selected price would not cancel. As there was a wicket the bets were taken i then tried to cancel the bet at the lower level this also would not cancel.
The only way i could cancel any other bets was to use the betfair website.

This has now happened several times in the last few weeks. It had happened occasionally over a period of time and i put it down to some sort of odd glitch.

I have checked the log on the game and it

22/08/2018 18:30:07: An error occurred while cancelling bets: The entire order has been rejected.


Im currently using the latest version of Bet Angel pro 1.50.1

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Dallas
Posts: 8775
Joined: Sun Aug 09, 2015 10:57 pm

Thu Aug 23, 2018 1:45 pm

Is this while streaming?

If so have you tried switching back to polling then cancelling again to see if that works?

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