Cheers for the email though I don't think you really did what I was doing - I will give more info in my reply email.
In terms of what mouse I am using, I am using a Logitech G9 on a Windows Vista PC running version 1.22.0 of BA
However, I do not think it is the mouse at all, I have just tested it on my Asus Eeepc 1000HE running XP and used both version 1.22.0 and the older 1.21.0 using the built in mouse pad and it was exactly the same, not cancelling bets if you move the mouse.
I then tried my Logitech VX Nano on the Asus Laptop and it was exactly the same, not cancelling bets if you move the mouse.
I then tried it back on my PC using my Microsoft Wireless Optical Mouse 2.0A - you guessed it, same issue.
So I would be pretty confident ruling out either my computer, or mouse. I think it is something in the software.
Cancelling Bets problem
Have to say, we can't replicate any error at our end?
If you click and hold the button down it will move the bet, if you release on the same number it assumes you have changed your mind and leaves the bet there unchanged. Else you cancel the bet and have to replace it and go to the back of the order queue. Thats why we implemented the click once to cancel and click and hold to move. We allow some leeway in mouse movement on this. If you click and don't hold the button down the bet is cancelled. It's always been this way.
Are you saying that the bet is not cancelling when you just click once?
If you click and hold the button down it will move the bet, if you release on the same number it assumes you have changed your mind and leaves the bet there unchanged. Else you cancel the bet and have to replace it and go to the back of the order queue. Thats why we implemented the click once to cancel and click and hold to move. We allow some leeway in mouse movement on this. If you click and don't hold the button down the bet is cancelled. It's always been this way.
Are you saying that the bet is not cancelling when you just click once?
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
This whole thing isn't an error as such...it is just how the application has been designed.
If you:
1. Place a £2 bet at 5.8
2. Now click on the £2 bet at the left of the stake box and keep the button pressed down.
3. Staying within the stake box move to the right of the stake box still with the mouse button pressed down, the speed at which this is done makes no dfference.
4. Still within the stake box (the mouse should not have left the stake box at all) release the mouse button.
5. The bet does not cancel
6. It is treated as the bet being moved from 5.8 to 5.8
Now this is clearly how the software has been written and therefore this is not an error as such.
But I think it would be better if the following happens:
1. Place a £2 bet at 5.8
2. Now click on the £2 bet at the left of the stake box and keep the button pressed down.
3. Staying within the stake box move to the right of the stake box still with the mouse button pressed down, the speed at which this is done makes no dfference.
4. Still within the stake box (the mouse should not have left the stake box at all) release the mouse button.
5. The bet does cancel
This is how all other pieces of trading software I have used have been written.
The current method used in Bet Angel means that if between pressing down on the mouse button and releasing the mouse button you move the mouse at all, be it a 1mm or 1cm, but remain in the same stake box it thinks you are moving the bet from the current price to the current price.
I would have thought that no one or almost no one does the following when changing their mind about moving a bet:
1. Place a £2 bet at 5.8
2. Then click on the £2 bet and keep the button pressed down.
3. Move to say 6.2 (still holding down on the button)
4. Then change their mind
***This is the bit I assume no one or very few do***
5. Return to 5.8
6. Release the mouse button
******************
If you change your mind you just move the mouse off the side or over one of the other columns where you get the no entry sign, why would you return to 5.8 in order to release it?
Perhaps I am not explaining myself very well....
If you:
1. Place a £2 bet at 5.8
2. Now click on the £2 bet at the left of the stake box and keep the button pressed down.
3. Staying within the stake box move to the right of the stake box still with the mouse button pressed down, the speed at which this is done makes no dfference.
4. Still within the stake box (the mouse should not have left the stake box at all) release the mouse button.
5. The bet does not cancel
6. It is treated as the bet being moved from 5.8 to 5.8
Now this is clearly how the software has been written and therefore this is not an error as such.
But I think it would be better if the following happens:
1. Place a £2 bet at 5.8
2. Now click on the £2 bet at the left of the stake box and keep the button pressed down.
3. Staying within the stake box move to the right of the stake box still with the mouse button pressed down, the speed at which this is done makes no dfference.
4. Still within the stake box (the mouse should not have left the stake box at all) release the mouse button.
5. The bet does cancel
This is how all other pieces of trading software I have used have been written.
The current method used in Bet Angel means that if between pressing down on the mouse button and releasing the mouse button you move the mouse at all, be it a 1mm or 1cm, but remain in the same stake box it thinks you are moving the bet from the current price to the current price.
If you release on the same number it doesn't assume you have changed your mind, it only does this if you have moved the mouse at all. If you have clicked, held it for 30 seconds without moving the mouse and then release it, it still assumes you want to cancel it as you have not moved the mouse (This is correct imo).Bet Angel wrote: if you release on the same number it assumes you have changed your mind and leaves the bet there unchanged. Else you cancel the bet and have to replace it and go to the back of the order queue.
I would have thought that no one or almost no one does the following when changing their mind about moving a bet:
1. Place a £2 bet at 5.8
2. Then click on the £2 bet and keep the button pressed down.
3. Move to say 6.2 (still holding down on the button)
4. Then change their mind
***This is the bit I assume no one or very few do***
5. Return to 5.8
6. Release the mouse button
******************
If you change your mind you just move the mouse off the side or over one of the other columns where you get the no entry sign, why would you return to 5.8 in order to release it?
Perhaps I am not explaining myself very well....
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
Here is a video I have done that I hope fully explains the problem/suggestion:
http://www.youtube.com/watch?v=V7Onzu3c6UQ
I would still like to hear your views on this as I consider this a problem as it has led to many cancelling issues for me that have cost me money....
http://www.youtube.com/watch?v=V7Onzu3c6UQ
I would still like to hear your views on this as I consider this a problem as it has led to many cancelling issues for me that have cost me money....
I have to say I have known about this for a while and have problems before in cacelling bets from the ladder and been done in the sp reconcilition during the suspension as the bet wasn't cancelled. I now always use the cancel all button as i can't rely 100% on cancelling it on the ladder on the first click.
A good way to replicate the problem is to put 6 bets in really quickly and try cancelling all 6 bets from the ladder straight after each other.
A good way to replicate the problem is to put 6 bets in really quickly and try cancelling all 6 bets from the ladder straight after each other.
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
Many thanks for taking the points on board and coming to a solution that will suit everyone.
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
I think they may be reffering to the fact that you are not able to you the green up button if you have used Dutching as it comes up saying n/a on the greening button on the One Click Screen.Quinny wrote:I have suffered this problem and the greening problem to the extent that I will now have to change applications.
I have seen this mentioned in a few places but can't say I know much about it.
I must admit, of all the excellent features on BA, that is the most annoying.andyfuller wrote:I think they may be reffering to the fact that you are not able to you the green up button if you have used Dutching as it comes up saying n/a on the greening button on the One Click Screen.Quinny wrote:I have suffered this problem and the greening problem to the extent that I will now have to change applications.
I have seen this mentioned in a few places but can't say I know much about it.
I often open up a dutching or bookmaking bet, but then change my mind, or get out quick if the picture changes. The n/a situation is frustrating because it would be nice to know what your current position is
http://www.betangel.com/kb/?View=entry&EntryID=110
When we left the greening open ended people got themselves in a complete mess and therefore it was considered considerably safer to just make it not applicable if you used the dutching or bookmaking. Its very in-efficient for this sort of thing also.
When we left the greening open ended people got themselves in a complete mess and therefore it was considered considerably safer to just make it not applicable if you used the dutching or bookmaking. Its very in-efficient for this sort of thing also.
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followthatcamel
- Posts: 73
- Joined: Thu Apr 16, 2009 12:54 am
Re the n/a issue when trying to green up after using dutching, just log out and back in to BA and you will be able to use the greening up function on the one-click screen.
Not ideal solution but works and only takes a minute to do.
Regards
Doug
Not ideal solution but works and only takes a minute to do.
Regards
Doug
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
Any chance of a timescale on this just had another nightmare with this so sooner the better please!Bet Angel wrote:To please everybody we are going to make this function user definable in the next version of the software. Well, hopefully the next version!
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andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
Good to see the fix in todays release - many thanks!andyfuller wrote:Any chance of a timescale on this just had another nightmare with this so sooner the better please!Bet Angel wrote:To please everybody we are going to make this function user definable in the next version of the software. Well, hopefully the next version!