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99% of all the support requests we get are caused by problems on users' computers or are covered in the user guide or in our knowledge base. To speed up the solution of your problem, please spend some time reading the guide and the help below before contacting us.
The user guides contain over 100 pages worth of information and advice on Bet Angel professional.
You can download the user guides here:
|Bet Angel Professional
Including Soccer Mystic & Tennis Trader
We have probably come across your issue before. Search our knowledge base here. For example, the error message 'Bet Angel Authentication Successful. However, unable to connect to Betfair' can be answered in the knowledge base.
Check you have the latest version of Bet Angel. See our download Bet Angel page for details.
If your connection seems slow it is likely to be one of two things - your local ISP or Betfair are carrying out some maintenance work. We can link to all ISP's. However, you can check the Betfair status here. http://service.betfair.com
If you are having connection difficulties, please download and run our diagnostics software. This may give a clue. If any test fails then check your firewall settings and make sure you are connected to the internet and that Betfair is not offline. See above.
You can download our diagnostics software here.
ONLY USE DIAGNOSTICS IF ASKED BY SUPPORT. ONLY FOR BET ANGEL PROFESSIONAL CUSTOMERS
We aim to answer all email enquiries within 24 hours - Monday - Friday. Limited support is available at the weekend and you may not get a response until Monday.
Support is available only in English.
Please note that we cannot offer telephone support and that our core support hours are Monday to Friday 9am to 6pm UK time.
In order to ensure your request ends up with the right person quickly, Please select items from the drop down menu plus any additional information that will help. All queries submitted are answered by email.
Search the Knowledge Base
|Before contacting support, use this quick form to search the knowledge base. It is likely your question has been answered already and the knowledge base will contain more details.|
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