Exception occurred: Unable to connect to the remote server

[mulberryhawk]

Any one having the same problem when trying to login to BA?

[Bet Angel]

No reported problems this morning and we can't see anything unusual at the moment?

[mulberryhawk]

very strange, any ideas what would be causing it? I dont even use your vps service so it seems a bit odd!

[Bet Angel]

DDOS attack.

[mulberryhawk]

Sorry, what does that mean, and how to I correct it?

[Bet Angel]

Sorry crossed lines, are you saying you can't connect at all?

[RafterP]

I had the exact same problem yesterday Mulberry. I tried several times to log in and just kep getting the same message.

In the end I had to re-install BA, seems to be working ok today.

[mulberryhawk]

Yea, I just reinstalled BA 3 times now with little success. Any idea why this happens to individuals as opposed to all users?

[Bet Angel]

Generally the most common cause is your firewall stopping Bet Angel accessing the internet. You may want to check your firewall settings.

[mulberryhawk]

ok thanks BA

[mulberryhawk]

Ok I have disabled my firewall settings and still no luck. I havent changed any of my computer settings since yesterday and BA was working perfectly. Im left scratching my head

[Bet Angel]

Could you see if you can connect using our diagnostics tool? It can be downloaded from our support page.

The direct link is http://www.betangel.com/securedownloads ... ostics.msi

[TheTub]

Ok I have disabled my firewall settings and still no luck. I havent changed any of my computer settings since yesterday and BA was working perfectly. Im left scratching my head

Something must have changed IMHO. Has windows installed any updates? If it was working ok yesterday but not today then maybe you could use windows to roll back to an earlier restore point? Are you using it on a laptop in a different location to yesterday?

But it sounds like the firewall to me. Double check that - disable the entire firewall rather than individual settings for a short time. Check Bet Angel is on the list of applications allowed to access the internet.