Bet Angel wrote: ↑
Thu Feb 23, 2017 10:19 am
We don't have a great deal of control over the installation routine as it's auto generated following a bit of configuration. It'd be nice to have the time to handcraft it, but we've limited development resource and focus all of the our time moving the product forward - the installer gets about an hour per release.The concept of overwriting the previous version was set many years ago as customers had a habit of leaving old versions installed and complained when they ran an old version - we've had significantly less support queries since getting the new installation to auto-uninstall the old.
If you want two versions side by side then I think you can trick the installer by renaming the folder of the first installation (that way it can't find the files to uninstall them!).
Thanks for taking the time to provide a considered reply. I understand the difficulties and constraints you work under.
Peter often mentions how, having aquired 15-20 or years trading experience , he finds it frustrating when people question his abilities or understanding. You can therefore understand why I find it equally frustrating, having had twice as long as that in developement, when people try to expain why 'professional' software lacks that final polish.
I'd ask you to look at your comments such as "We don't have a great deal of control over the installation", "It'd be nice to have the time to handcraft it", "focus all of the our time moving the product forward", "the installer gets about an hour per release" and take a moment to think about how that sounds.
Consumer software really is the only arena where a lack of time and effort are considered to be reasonable explainations for failure. BA is on the whole a very accomplished and impressive piece of work, but the devil is in the detail. I'd question the prioritisation of non essential features over getting the fundamentals drum tight. There're dull and unprofitable but are, in my opinion, essential.
The passion, and generocity with their knowledge that the BA team and community have shown when it comes to trading been extraordinary, I'd like to think that my own passion and knowledge, although sometimes lacking tact, could be taken on board in some small way. I already feel quite attached to your product and I'd love to see it go from being great to being exceptional, it's so so close.