I suggested on the "Betfair down" thread that all bets on affected markets should be void. But I now realise there are people with non-trading, winning bets plus people perhaps with exposure on another platform that they have covered via a matched BF bet.Euler wrote: ↑Mon May 20, 2019 10:58 amYou can't expect companies to take unlimited liabilities or an ambiguous liabilities so I'd expect a catch all in most companies terms and conditions.
All traders are asking for is a bit of a definition of certainty around what actually defines a market. When does it open, close. When that rule is broken Betfair should be punished for poor service, not rewarded. Or it's a slippery slope to the sportsbook. It is an exchange afterall, so some rules and definitions around the exchange would be helpful!
Traders operate on tiny margins, so an outage decimates returns.
These people have matched bets. They think they're covered.
I dont think it would be fair (probably even breach of contract) to void their bets.
I sympathise with traders with exposure but the original tweet kind of says it all. BF won't guarantee continuous service. And thats the crux of it.
The debate has certainly made me think how outages might affect me and how I could limit any damage.