Betfair announce end of trading then delete tweet

[Derek27]

I got £10. You’re obviously a much bigger player than me.

I once received a £50 goodwill payment when I was only complaining about an odd fiver in a US market, so they seem pretty much arbitrary!

[jimibt]

I got £10. You’re obviously a much bigger player than me.

I once received a £50 goodwill payment when I was only complaining about an odd fiver in a US market, so they seem pretty much arbitrary!

i didn't have anything in play on saturday but did receive the email that you mentioned earlier.

out of interest, what was the trim that betfair included in the refund (i.e. did it mention the markets involved, or was it just a bland £xx -Refunded type thing)?? interested to know how they worded that from a legal perspective...

[northbound]

out of interest, what was the trim that betfair included in the refund (i.e. did it mention the markets involved, or was it just a bland £xx -Refunded type thing)?? interested to know how they worded that from a legal perspective...

Goodwill - Exchange Outage - EXC11

[jimibt]

out of interest, what was the trim that betfair included in the refund (i.e. did it mention the markets involved, or was it just a bland £xx -Refunded type thing)?? interested to know how they worded that from a legal perspective...

Goodwill - Exchange Outage - EXC11

ok, nice and bland then

[northbound]

ok, nice and bland then

Looks OK to me!

In other news, Betdaq failed to turn Hexham 8-20 inplay tonight.

[Derek27]

They've now got a website splash screen apology. Don't know why it's taken two days.

[Naffman]

ok, nice and bland then

Looks OK to me!

In other news, Betdaq failed to turn Hexham 8-20 inplay tonight.

Betdaq claim they haven't had an unscheduled outage for 500+ days but I swear I've seen them down plenty of times since.

And maybe that was a £500 bet, too much for the BD servers that one

[northbound]

I’ve been experimenting with Betdaq as a potential Betfair alternative for horses, but tonight’s mess up tells me they’re no better, from a trading perspective (back preoff, lay inplay).

[Naffman]

I’ve been experimenting with Betdaq as a potential Betfair alternative for horses, but tonight’s mess up tells me they’re no better, from a trading perspective (back preoff, lay inplay).

The in play money is an absolute joke, no wonder why Betfair is so popular they're just that far ahead of the market atm

[northbound]

That’s true, Naffman

[JTEDL]

Betdaq pre off pretty much ok, but in running shocking, just not worth risking it.

[NickH]

I got a £50 goodwill gesture, anyone else?

Nothing from my side. Once telling them that I wanted to receive a reference number so I could take this to IBAS they send me the following:

'I have escalated your request for an IBAS reference number with the relevant team.

In line with the processes in this instance, they will review this situation and attempt to resolve this issue internally. Should you not agree with this resolution, or any subsequent offers made, a reference number would be generated for you.'

So although they in the first place were not putting the blame at their side (also the escalation management team), they seem rather hesitant of letting me go to IBAS and provide me with a reference number straight away...

[NickH]

I think we can safely say a policy of voiding bets in markets affected by an outage won't go down well and have many traders and bettors up in arms, but what about a simple cancel/leave to be matched/green-up option in the account settings?

I know it would take some complex maths to undertake a universal green-up but in it's simplest form they could pick a 100% book and chuck in green-up bets until they are all matched?

Well, they should by any means be able to place a bet on the sportsbook to cover the liability from the exchange side right?

[Archangel]

Betfair are 'all apologies' about the latest outage.

[Kai]

I got a £50 goodwill gesture, anyone else?

Nothing from my side. Once telling them that I wanted to receive a reference number so I could take this to IBAS they send me the following:

'I have escalated your request for an IBAS reference number with the relevant team.

In line with the processes in this instance, they will review this situation and attempt to resolve this issue internally. Should you not agree with this resolution, or any subsequent offers made, a reference number would be generated for you.'

So although they in the first place were not putting the blame at their side (also the escalation management team), they seem rather hesitant of letting me go to IBAS and provide me with a reference number straight away...

Wonder how they'd react if people on the forum organized a bit and threatened to do the same, perhaps getting dozens or hundreds of similar (organized) requests at the same time after every outage would provide at least some incentive for Betfair to properly deal with the stability issues or eventually even reach some sort of a workaround/compromise with the trading minority. I'm not from the UK so I'm not sure if there's any potential downside for complaining to IBAS, which would be more about making a bit of noise and less about actually getting your lost stakes back. Peter talked primarily about incentive in the outage video, I'm just thinking out loud along the lines of how the affected traders themselves could possibly provide some form of incentive for Betfair to keep the exchange stable. Perhaps the only real play is to make things more complicated for Betfair when outages occur, just like they make things complicated for traders, maybe that could nudge them in the right direction. But I don't know much about IBAS so not sure if something like that would be worthwhile doing.