Betfair Data : Historical Data - Only 25% of races now provided

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GreyMariner
Posts: 2
Joined: Sun Jul 05, 2020 8:38 am

Sun Jul 05, 2020 8:50 am

I managed to make quite good use of the free historical data Betfair gave out due to COVID, so I decided to purchase some more. I paid £50 for the greyhound data for June 2020.

Up to June 5th everything is fine. Data for 120 races per day is there. But from June 6th onwards there is only data for 20 to 40 races per day.

I asked Betfair if it was a mistake or just a delay. The reply was, "It's a management business decision. I can only apologize." No further clarification. They've taken and kept 100% of my money, but only provided 25% of the data.

I can't find any information about this huge reduction on offer. Why start on June 6th? How can they justify full price? Is it only greyhounds? It's fair to say I'm furious. Can anyone shed any light on what's going on here?

GreyMariner
Posts: 2
Joined: Sun Jul 05, 2020 8:38 am

Tue Jul 07, 2020 9:37 pm

In case anyone else was interested, Betfair are now saying they had a technical issue. They may be able to backdate the missing data. In the meantime, they've given me a refund. Just poor communication initially I guess.

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CallumPerry
Posts: 463
Joined: Wed Apr 19, 2017 5:12 pm
Location: Wolverhampton

Tue Jul 07, 2020 9:41 pm

That's good to know, let us know what the end result is please?

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