Struggling with setting this up. I'm subscribed to TPD & entered my licence key.
I've got the 2:55 lingfield open on my one click screen, and also got the automation linked in guardian. I go to the settings, click "connect current race", and nothing happens.
When I check the log file it has:
31/12/2021 14:50:45.491:Action_1: Opening socket
31/12/2021 14:50:45.491:Action_1: Exception caught:The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:45.492:Action_1: End of thread
31/12/2021 14:50:52.915:Stream_5: Opening socket
31/12/2021 14:50:52.916:Stream_5: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:52.917:Stream_5: End of thread
31/12/2021 14:50:52.918:Stream_5: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:50:57.919:Stream_6: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:50:57.920:Stream_6: Opening socket
31/12/2021 14:50:57.920:Stream_6: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:50:57.920:Stream_6: End of thread
31/12/2021 14:51:03.007:Stream_7: Opening socket
31/12/2021 14:51:03.007:Stream_7: Subscribe To Live Races:["30202112311455"]
31/12/2021 14:51:03.007:Stream_7: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:51:03.008:Stream_7: End of thread
31/12/2021 14:51:08.010:Stream_8: Opening socket
31/12/2021 14:51:08.011:Stream_8: Exception caught (2):The WebSocket protocol is not supported on this platform.
31/12/2021 14:51:08.012:Stream_8: End of thread
31/12/2021 14:51:08.013:Stream_8: Subscribe To Live Races:["30202112311455"]
Any ideas what I'm doing wrong?
What does this error mean?
That would explain it,
Early last year Betfair updated their security protocols, after they did that then you'd need to be running Win7 with SP1 or above, anything below this would no longer be possible to login with as they couldn't support the new protocols BF were now using.
This blog at the time contains more info on that major update
https://www.betfairtradingblog.com/betfair-login/
Because Microsoft are no longer supporting Windows7 it's meant as BF continue to roll out further updates those still using Win7 wouldn't be able to download the required updates they need
In short you are going to need to update to a newer version of Windows to regain full access to Betfair, its only a matter of time (probably within months) before they roll out an update which means you won't be able to login at all with when using Windows 7
If you do update I'd suggest going straight to Win 10, that will future proof you for the next several years at least