I've contacted them on chat and they said they will raise it with the relevant team and be in touch by email. Why would they have closed my account? I've been doing practice trading for past week or so but not on many markets. I've done far more in a shorter period in the past and not had any issues.Why would my account have been closed?
I was literally just logged in to Betfair, I noticed my phone number was wrong so changed it and said it was updated, clicked on betting P&L, clicked last 3 months and nothing came up so I refreshed, it logged me out and when I tried logging in it said my account had been closed I've contacted them on chat and they said they will raise it with the relevant team and be in touch by email. Why would they have closed my account? I've been doing practice trading for past week or so but not on many markets. I've done far more in a shorter period in the past and not had any issues.
I've contacted them on chat and they said they will raise it with the relevant team and be in touch by email. Why would they have closed my account? I've been doing practice trading for past week or so but not on many markets. I've done far more in a shorter period in the past and not had any issues.
It says it's been closed. So can they reopen it? It was my old number so just thought I would change it whilst I was there
Mine was closed a couple of weeks ago. I'm sure they'll reopen your account when they realise the error. But don't expect an email from them. Give it a day or two and then contact them again through chat, before the weekend and tell them you haven't received the email, if that's the case. Ask Bumfair the same question three times and you get three different answers so it's always worth trying another agent.
I had a funny feeling they wouldn't contact me tbh but we will see. If not, I'll contact them at end of week like you said. Not actively trading at the moment as I'm focusing on studying so at least it's not a set back as long as they open it within the next few weeks.Derek27 wrote: ↑Wed Sep 13, 2023 7:14 pmMine was closed a couple of weeks ago. I'm sure they'll reopen your account when they realise the error. But don't expect an email from them. Give it a day or two and then contact them again through chat, before the weekend and tell them you haven't received the email, if that's the case. Ask Bumfair the same question three times and you get three different answers so it's always worth trying another agent.
-
ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
I think it's policy rather than error..... But in this day and age you'd expect something slicker like validation PINs allocated to you when you pass your ID checks. Or a big red banner on the screen warning you, or warning a hacker, about it. Even just saying you have to contact them to change it and do the whole grandma's maiden name stuff. Could be sorted before lunch.
It shouldn't take that long.
On Microsoft forms there's only a checkbox to tick to lock a field to make it uneditable. They told me I'm not allowed to change my email address but I can still edit the field. 
-
ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
Some testing
Implementation across several servers
Sys tech documentation update
Support notes update
Dev proj mngr updating the weekly spend
Fag break
....I'd budget a day.
I once used a 'formal' development methodolgy to budget making a cup of coffee....came out at a day. Nothing is shorter than a day in officeland.
Is that why you got kicked editing details like I did?
-
ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
Has anyone actually raised this as an issue aside from a personal account reactivation issue? Because there's a subtle difference. It's clearly a bug but support aren't relaying that back to the systems team, they're just reactivating accounts and closing the call. They should obv but aren't. Do we know they know about it outside of the call centre ? If so what was the response?
With me it was my password manager changing my email address inadvertently. But Peter said he changed his address and had his account blocked.ija34 wrote: ↑Thu Sep 14, 2023 1:00 amIs that why you got kicked editing details like I did?
We do know that Bumfair don't want to know and couldn't care any less how the monkeys in the chat office are running the show. The only official way for most people to contact them is through the monkeys, and all they can do is tell you you'll be contacted by email.ShaunWhite wrote: ↑Thu Sep 14, 2023 1:22 amHas anyone actually raised this as an issue aside from a personal account reactivation issue? Because there's a subtle difference. It's clearly a bug but support aren't relaying that back to the systems team, they're just reactivating accounts and closing the call. They should obv but aren't. Do we know they know about it outside of the call centre ? If so what was the response?
-
ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
