Asianconnect88 stole my money, any help and advice appreciated

[NatalyaU]

Hello Bet Angel community,

I have been reading a lot on this website for years, but as I have never felt a need to write anything, I have not made an account before recently.

There is an issue which has been eating me the last few weeks. As I am very unsure, I am essentially seeking advice regarding what to do.

I have been a customer of Asianconnect88 for about 1.5 years. I have been betting with PS3838, which is a Pinnacle clone and a part of Asianconnect88. My deposits exceed 42 000 EUR and I have withdrawn some 20 000 EUR. As my current balance is 0, it means that I have made a net loss of 22 000 EUR.

Some weeks ago Asianconnect88 voided a winning bet without providing me any proper reason for why it was voided. The only thing mentioned was that the bets had been placed in a fraudulent manner.

The bets in question were placed on March 15, 2023. I placed several bets on a Biathlon World Cup event, the men’s 10 Km sprint race in Canmore.

Some of my bets were for David Komatz to beat Adam Runnalls.

As you can see on the official result page:

https://www.biathlonworld.com/results/B ... RLCP09SMSP

David Komatz finished 40th with a result of 26:33.3 and Adam Runnalls finished 41st with the result of 26:33.7.

Initially I thought that when Asianconnect88 wrote about bets having been placed in a fraudulent manner, they meant to say that the results had been somehow rigged or fixed.

However the fact that this was an interval start race and my bet won by just 4 tenths of a second means that it was impossible to know the outcome in advance. Essentially the result is far too close to have been rigged. It was impossible to know who won until the clock stopped when Komatz finished his race.

When I brought this to the attention of Asianconnect88 support, as I was trying to solve the issue, they started writing that I was betting as part of a group and about line manipulations.

I was shocked by this reply for a number of reasons.

First and foremost simply because I do not bet as part of a group and I have never engaged in line manipulations.

Secondly because I cannot understand why they suspect line manipulations for this H2H. I have googled extensively to understand what they meant by line manipulations and have learned that this seems to have been an issue for years and that I am far from the first customer who has had bets voided and been accused of this (line manipulation). I was placing the same bet with other bookies in addition to Ps3838 at similar odds. There were some 12-20 hours between my first and last bet for Komatz. The odds did not move a lot at any point, not with Ps3838 or any other bookmaker I was paying attention to. For me it seems obvious that somewhat large odds movements during the lifetime of a betting market is a necessity to make any reasonable claim of line manipulation. If the odds did not move a lot at any point, how can the odds have been manipulated?

Thirdly, my account must be one of the least likely suspects possible for betting as a group and line manipulation. I have lost more than half of my deposits. Best guess my payback percentage is between 86 and 94. I have been placing bets for some 4-5 different sports (Football, Basketball and Winter Sports) and I suspect I am not much better than break-even with any of them. I think it is a reasonable assumption that most people placing fraudulent bets are able to do better than making large net losses…

Fourthly, I am still able to place bets on my account. The account has not been closed for betting. It should be obvious that if they really seriously believe that they have identified a customer who is betting as part of a group, who is manipulating lines and placing bets in a fraudulent manner, that they would make sure that this customer is unable to place bets going forward.

The very fact that I am still welcome to keep placing bets with them, should make it obvious that they are not serious about their allegations, but have rather just stolen my money and made up the reasons as to why.

To sum up, it is IMO obvious that Asianconnect88 are making bogus allegations and have just stolen my money. My problem is that even as the matter should be easy to see for what it is for any unbiased arbiter, I am not sure how to proceed.

I am considering lodging a complaint with the Curacao Gaming Board, however it seems that most knowledgeable punters consider them a cartoon gaming board ….


I am also posting this to make sure that the users of the forum are aware that Asianconnect are using their rules in clearly inappropriate ways to steal customer’s funds.

[Anbell]

Sorry to hear.

The best advice I can give you is to take a deep breath, accept that your money has been stolen, and never think of it again.

[Fugazi]

Sorry to hear.

The best advice I can give you is to take a deep breath, accept that your money has been stolen, and never think of it again.

Worth a try with his bank claim he has been scammed. Be careful to show the steps taken to look out for scams and make out this one was very clever and elaborate. Probably struggle as its gambling related to recoop from bank but worth a go.

Then accept it is gone after that if no luck.

To be honest OP you were at a -20k loss. I would knock gambling on the head altogether unless 20k is insignificant (judging by the post, it is not).

[Euler]

Sorry if I missed this, but I didn't see how much you bet on the event? Are you willing to share that?

[megarain]

I agree - the amount they have allegedly stolen from you is important.

The larger the amount, the more I would tend to side with them. I am hoping you say 200-2000.

if its a lot more, would they routinely take wagers on relatively obscure events?

[NatalyaU]

Thanks for the advise Anbell and Fugazi.

The deposits were made using an ewallet, so I cannot go to a bank unfortunately.

20K EUR is a lot of money for me. Fair chance I am not good enough to be a long term winner and that you are right that I should quit.

I am willing to share any piece of information you want, Euler. I have nothing to hide.

I wagered almost 8000 EUR, spread across 19 bets (it is possible to re-bet). My average odds was about 2.14. So voiding the bet instead of correctly resulting it as won makes for a difference of about 9000-9500 EUR.

8000 EUR is a lot more than 200-2000, Megarain, but why would that make you side with Asianconnect?

What is a relatively obscure event in one country does not have to be a relatively obscure event in another. Biathlon is one of the largest TV-sport in Germany and the Nordic countries. That races are watched by 4-5 million people in Germany alone is common place. These races are televised on dozens of national TV channels (similar to BBC in the UK). This race was live on Latvian state TV (I am Latvian).

Biathlon is obviously a small betting sport compared to football or tennis, but I have several similar losing bets, where I have wagered sizable amounts re-betting many times.

Only the week before, I wagered 5500ish (13 re-bets) on a losing Biathlon bet with Asianconnect. This losing bet was of course not voided.

When someone bets on Biathlon the odds tends to move a few cent. watching the biathlon odds I, at times, see a lot of odds movements, because of this I know that Asianconnect has a fair bit of turnover on this sport.

[Fugazi]

I wouldnt say give up as such.

But change your liability from thousands a day to less than 10 quid a day.

[megarain]

Thanks for the detailed reply.

20k Euros is a lot of money to almost everyone. I would be trying to recover it or a portion of it.

Is it possible the bets were voided as you breached the Terms and Conditions by placing multiple re-bets ?

[Euler]

Sorry if I missed this, but I didn't see how much you bet on the event? Are you willing to share that?

Are you based in Asia?

[Euler]

Thanks for the detailed reply.

20k Euros is a lot of money to almost everyone. I would be trying to recover it or a portion of it.

Is it possible the bets were voided as you breached the Terms and Conditions by placing multiple re-bets ?

Most bookies have alerts for outsized bets in unusual markets. So I'm sure the bet here would have sent up a red flag.

[weemac]

Thanks for the detailed reply.

20k Euros is a lot of money to almost everyone. I would be trying to recover it or a portion of it.

Is it possible the bets were voided as you breached the Terms and Conditions by placing multiple re-bets ?

Most bookies have alerts for outsized bets in unusual markets. So I'm sure the bet here would have sent up a red flag.

Red flag perhaps, but you can't just wait until the bet wins to start waving it.

[NatalyaU]

No, it is not possible that the bets were voided because I was re-betting. Re-betting is not against the terms and conditions of Asianconnect. Bets were placed with PS3838, through Asianconnect. Ps3838 is essentially a Pinnacle-clone and operates with very similar rules as Pinnacle. Pinnacle allows to re-bet, and at PS3838 works same rules.

When I was re-betting on losing bets, they didnt have a problem to result bets as lost.

I am sure I have not breached their terms and conditions in any way.

I have lodged a complaint with the Curacao Gaming Board, hopefully they will make Asianconnect see sense in this matter.

As things stand, I recommend that everyone stays away from Asianconnect, because for me this is essentially just modern day highway robbery.

[NatalyaU]

Sorry if I missed this, but I didn't see how much you bet on the event? Are you willing to share that?

Are you based in Asia?

I am based in Latvia.

I don't know, fair chance you are right and my bets sent up a red flag, but like I said, I wagered about 5500 on another biathlon H2H less than a week earlier and lost. This bet was not voided and neither should it have been, as there is nothing wrong with this bet or the one that got voided.

I have many 4 digit stake bets for Biathlon with Asianconnect. It is not extraordinary that stakes add up and get somewhat large.

However, when a bookie voids winning bets, for reasons which are not factual, and does not void similar losing bets, this is in my opinion nothing other than thievery.

I agree fully with weemac, it should be obvious that no bookmaker can just wait to see if the bet won or lost and to void winning bets and result losing bets as lost.

However, the issue here is not that they did not void my losing bets. The issue is that the reasons they indicate for having voided my winning bets are simply not true.

[Euler]

I really don't trust any bookmakers or agents to pay out, especially if you get a big winner.

I more or less gave up on bookmakers more or less 30 years ago because of this and have just been exclusively on specific exchanges since then.

It's very difficult to get redress when something goes wrong. My last stand with a non payer was to visit their offices and sneak past security to sit in the MD's chair. I was quickly paid out after that.

But that was it for me.

[x7r4zq2]

Thanks for the advise Anbell and Fugazi.

The deposits were made using an ewallet, so I cannot go to a bank unfortunately.

20K EUR is a lot of money for me. Fair chance I am not good enough to be a long term winner and that you are right that I should quit.

I am willing to share any piece of information you want, Euler. I have nothing to hide.

I wagered almost 8000 EUR, spread across 19 bets (it is possible to re-bet). My average odds was about 2.14. So voiding the bet instead of correctly resulting it as won makes for a difference of about 9000-9500 EUR.

8000 EUR is a lot more than 200-2000, Megarain, but why would that make you side with Asianconnect?

What is a relatively obscure event in one country does not have to be a relatively obscure event in another. Biathlon is one of the largest TV-sport in Germany and the Nordic countries. That races are watched by 4-5 million people in Germany alone is common place. These races are televised on dozens of national TV channels (similar to BBC in the UK). This race was live on Latvian state TV (I am Latvian).

Biathlon is obviously a small betting sport compared to football or tennis, but I have several similar losing bets, where I have wagered sizable amounts re-betting many times.

Only the week before, I wagered 5500ish (13 re-bets) on a losing Biathlon bet with Asianconnect. This losing bet was of course not voided.

When someone bets on Biathlon the odds tends to move a few cent. watching the biathlon odds I, at times, see a lot of odds movements, because of this I know that Asianconnect has a fair bit of turnover on this sport.

I think the amount you've wagered is worth fighting for. If I were also in your place, I would consider significantly reducing the size of bets.